Posted: Tue Oct 07, 2008 8:25 pm
I had a phone call today from Blair Endersby, I had completed a new income and expenditure form a couple of months ago and the person I spoke too, told me everything had been agreed my payment was the same, my income threshold had been increased due to lack of maintenance payments, and therefore I can earn more through overtime. I relaxed and was thrilled when advised that as my expenditure had not increased much, this would stand as my annual review and all I needed to provide was wage slips, a huge worry taken off my shoulders!!!!
But like I say, I had a phone call today, it was at work, I answered all security questions and spoke to a real human being (honest blair endersby I did) I even have the phone number and time logged on my mobile! The gentleman (a real person) said that my variation had been agreed, I said i thought it already had as the previous person had told me so! he said there was a backlog and it was officially signed! I was happy again! I asked him if this would count as my annual review, he paused, (answerphones don't pause) put me on hold, asked a colleague and said yes. Again I was happy, all i need to do is to get together my wage slips! I thanked him (stupidly, didnt take his name, because he was real, honest!).
I came home from work to find a letter from Blair Endersby titled Annual Income and Expenditure review. On this paperwork it showed all my old figures, not the new reviewed ones! I thought " well i will give them a call just to verify that this is the old statement and the new one is on the way" I spoke to a lady who thought I was a little dim, as she could not see anywhere on my notes that I had received a call today! She kept asking me if I spoke to a real person and was I sure it wasn't a message from an answer machine! AAAARRRGGGGHHHHHH! and guess what, she couldnt answer my questions, and treated me like I was making things up!! I asked to speak to a Manager but was told no!!! The only information I wanted from her was "Is this letter I have received today to be ignored and should I be waiting for a new annual review with figures that had been agreed originally and also on my "fictional" phone call. She coudn't answer that either. I asked to speak to an IP and she laughed at me.
In all seriousness, These people are controlling my life for the next 4 years, so why can't they answer relatively simple questions, to put my mind at rest.
I am a total bundle of nerves now and feel really ill and upset. I will now have to find time tomorrow at work, and attempt to get to the bottom of this.
I am dissappointed, fuming and feel let down and ill!
But like I say, I had a phone call today, it was at work, I answered all security questions and spoke to a real human being (honest blair endersby I did) I even have the phone number and time logged on my mobile! The gentleman (a real person) said that my variation had been agreed, I said i thought it already had as the previous person had told me so! he said there was a backlog and it was officially signed! I was happy again! I asked him if this would count as my annual review, he paused, (answerphones don't pause) put me on hold, asked a colleague and said yes. Again I was happy, all i need to do is to get together my wage slips! I thanked him (stupidly, didnt take his name, because he was real, honest!).
I came home from work to find a letter from Blair Endersby titled Annual Income and Expenditure review. On this paperwork it showed all my old figures, not the new reviewed ones! I thought " well i will give them a call just to verify that this is the old statement and the new one is on the way" I spoke to a lady who thought I was a little dim, as she could not see anywhere on my notes that I had received a call today! She kept asking me if I spoke to a real person and was I sure it wasn't a message from an answer machine! AAAARRRGGGGHHHHHH! and guess what, she couldnt answer my questions, and treated me like I was making things up!! I asked to speak to a Manager but was told no!!! The only information I wanted from her was "Is this letter I have received today to be ignored and should I be waiting for a new annual review with figures that had been agreed originally and also on my "fictional" phone call. She coudn't answer that either. I asked to speak to an IP and she laughed at me.
In all seriousness, These people are controlling my life for the next 4 years, so why can't they answer relatively simple questions, to put my mind at rest.
I am a total bundle of nerves now and feel really ill and upset. I will now have to find time tomorrow at work, and attempt to get to the bottom of this.
I am dissappointed, fuming and feel let down and ill!