Posted: Tue Jul 17, 2007 1:21 pm
I have been posting on this forum for a while now giving details of my trouble with Accuma.
Accuma inputted my direct debit details wrong into the system for my 9th June payment. I received a call from them saying that they would send me another dd mandate to fill in and that my first payment would start from the 9th July. I explained that it would be the perfect opportunity for me to get tyres for my car, brakes done and exhaust as I knew that my MOT in September would fail. Had the works done (tyres from company and the brakes and exhaust done by a friend who is a mechanic who got the parts for me and sorted the car out but didn't charge labour ... although I did give him £20 for doing it). A week later had a call from Accuma saying they had found my mandate and that they would be taking the money out of my account ASAP. I stated that it already had been agreed that my first payment would be 9th July and that I hadn't got the money as I had stuff done to my car. Anyway, after me getting quite upset about this they said ok thats fine.
9th July came and went and on the 10th July had a call from Accuma saying that it had bounced. I said the money was in the account and they said it was probably because it was submitted on the 10th and not the 9th which doesn't make sense to me. I think they input the details wrong again. I said if I get charged for this from my bank would Accuma be refunding me. They said they couldn't guarantee it! So I transferred the money the next day into their account (on the 11th July).
Today I had a call from Accuma saying where was my June payment and that the July payment hadn't been received yet. I said that I had proof Julys payment had gone out of my account on the 11th and explained once again about the June payment and car repairs (which I also put in a letter to them a week ago!). They said I would need to make up Junes payment next month. I explained that since my creditors had upped my payments by £30 it was already eating into my contingency fund and couldn't afford that. They said they wanted receipts of all the repairs which is fine. I explained I could send the tyre receipt but what about my friend who done the repairs. They said a letter from him explaining the repairs would suffice. Would he get into trouble for this?
I am so fed up with this... I have had so many problems with Accuma and I actually feel more stressed now than before I started the IVA. Things are agreed on the phone, I even write letters to confirm and not once have I spoken to my IP. I have spoken to at least 4 different people at Accuma!
Life is far too stressful!!
Accuma inputted my direct debit details wrong into the system for my 9th June payment. I received a call from them saying that they would send me another dd mandate to fill in and that my first payment would start from the 9th July. I explained that it would be the perfect opportunity for me to get tyres for my car, brakes done and exhaust as I knew that my MOT in September would fail. Had the works done (tyres from company and the brakes and exhaust done by a friend who is a mechanic who got the parts for me and sorted the car out but didn't charge labour ... although I did give him £20 for doing it). A week later had a call from Accuma saying they had found my mandate and that they would be taking the money out of my account ASAP. I stated that it already had been agreed that my first payment would be 9th July and that I hadn't got the money as I had stuff done to my car. Anyway, after me getting quite upset about this they said ok thats fine.
9th July came and went and on the 10th July had a call from Accuma saying that it had bounced. I said the money was in the account and they said it was probably because it was submitted on the 10th and not the 9th which doesn't make sense to me. I think they input the details wrong again. I said if I get charged for this from my bank would Accuma be refunding me. They said they couldn't guarantee it! So I transferred the money the next day into their account (on the 11th July).
Today I had a call from Accuma saying where was my June payment and that the July payment hadn't been received yet. I said that I had proof Julys payment had gone out of my account on the 11th and explained once again about the June payment and car repairs (which I also put in a letter to them a week ago!). They said I would need to make up Junes payment next month. I explained that since my creditors had upped my payments by £30 it was already eating into my contingency fund and couldn't afford that. They said they wanted receipts of all the repairs which is fine. I explained I could send the tyre receipt but what about my friend who done the repairs. They said a letter from him explaining the repairs would suffice. Would he get into trouble for this?
I am so fed up with this... I have had so many problems with Accuma and I actually feel more stressed now than before I started the IVA. Things are agreed on the phone, I even write letters to confirm and not once have I spoken to my IP. I have spoken to at least 4 different people at Accuma!
Life is far too stressful!!