www.iva.co.uk

To help new posters seeking advice I suggest the following questions:

1. Do you give free advice?
2. Do you charge any upfront fees for solution offered?
3. What solutions does your firm offer?
4. At what point do you recommend any particular solution?
5. At what point do you recommend the appropriate solution to me?
6. What is the procedure of the process you recommend?
7. Are you the firm that does the procedure?

Hope the above helps.

That's a great post David, I think most people (ourselves included) were just happy to be told what we wanted to hear. It's a long time to be in an agreement with someone if you're not happy from the outset.

Thank you

Thats brilliant! It will really help those just getting started. Well done David!

Just noticed this one.

I would just add that, as well as the list above, you should ask absolutely any question you think is relevant to your situation. Any debt advisor/professional worth his or her salt will probably anticipate most of your questions, but if it is important to you then don't be afraid to ask. Sods law says that there will be something you forget as well, and if there is then ring back and ask away. You will not be causing any inconvenience, indeed I would prefer my clients to ring every day if needs be rather than sit worrying or stewing about things.

Regards.

Really useful stuff this David and size5.

I would add asking specific questions about different types of debt solutions (eg. IVA's or DMP's) - there's lots of ammunition within the forum on this site that could be used with technical answers from the site experts already provided.

Can the advisor answer reasonable questions?

In this way callers will be able to judge whether they're being guided by someone who can fully assess their needs rather than the callcentre type employee who advises/sells based on wide given criteria rather than specific personal knowledge of debt solutions.

I agree with Size5 and you Andrew - posters here now have the ammunition - lets hope they use it!