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Posted: Fri Oct 12, 2012 1:20 pm
by jackso-b
hello i made an offer of full and final settlement and it was accepted and i paid them the money but till this date i have not had my certificate of completion when i ring to ask why they just keep saying it will be a couple more weeks but is there a time frame that all this should be done by i think its been about 7 weeks now. thanks for any info
Posted: Fri Oct 12, 2012 1:30 pm
by Foggy
Hi there. They generally allow a time frame of up to 6 months in the proposal. Some mange it within a few weeks, others have been known to go a year ( due to recent changes in PPI claims and VAT refunds).
A lot also depends upon how pro-active your IP has been in verifying and chasing claims from the creditors.
Posted: Sat Oct 13, 2012 12:01 am
by MelanieGiles
Ask them to give you a definite date by which time you can expect your case to be closed, together with the specific reasons which are currently keeping it open.