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Hi. I have recently submitted my offer for a full and final to my case officer at Payplan. It's taken 3 months to get to this point as it seems they like to drag out the process.

All info was submitted on 21st September. I emailed my case officer on 28th to ask if there was a date in place for the creditors meeting and she said she had no news for me but would be in touch when a date had been set.

Is there a timescale on this? They've asked for all sorts of info over the last 3 months so should have everything they need.

Any advice would be gratefully received.

Hi,

They should now set up a meeting as soon as possible so keep pressing them. I believe that Payplan have a huge backlog at the moment.

Yes - check your proposals for the deadlines (usually in the T&Cs). Once they have the necessary info they usually only have 21 or 28 days to call the meeting so notices should be sent out by about 19th October the latest.

Thanks for the advice. I've emailed my case officer and waiting a response.

Does seem an unnecessary delay so quote the terms and conditions to your case manager and tell them you want the offer put forward. Otherwise you would be within your rights to complain,

Thanks for the advice. I've just received a response to say that they have all my information which they will now put into writing and send to me to sign and that it is a lengthy process!

I've emailed back to say they've had the info for a
month and it's only now I'm being asked to sign something.

I'll dig out my proposal tonight but I think Payplan are taking liberties.

Is it usually 28 days before a creditors meeting needs to be called? If that is what in my t's & c's, am I entitled to insist this is done, regardless of how busy they are?

All advice gratefully received.

Your IP usually has 21 days from your written request to draft the variation report and summon a meeting of creditors. Creditors usually look for at least 28 days notice of a variation but you should have had your variation report well before now.

I cannot see how it is a 'lengthy process' as we like to call variations within days of the request unless there is information missing. It is a straightforward procedure and these delays seem undue to me. Perhaps it would be worth speaking directly to the IP and asking them to justify the delay and if you cannot get the IP themselves you are certainly entitled to make a complaint.

Make sure as well that they do not put the bankruptcy clause in which they normally do.

If so then tell them to take it out and they will.

Thank you so much for your replies. Payplan haven't been exactly efficient throughout the process and have requested info bit by bit rather than going through thoroughly.

How do I contact the IP directly as it's worth speaking to them. I don't expect Payplan to respond to my email.

Thanks

You can phone up and insist or, check your entry on the Insolvency Register to see who it is and email them directly.

https://www.insolvencydirect.bis.gov.uk/FIP1/#

Enter the name and company of the IP on this link and it should give you the contact details including email address of your IP. Let me know if this works.

Great. Thank you.

I have emailed him.

I too asked for F&F settlement mid October, had my review this week and was told it could take up to another 3 months to complete as they are closed for Christmas in 4 weeks time, no date given for the creditors meeting, as they still have to go through things with the IP first, don't understand why it takes so long.

That is bad if they are closed for these sort of things. I know what Payplan are like at Christmas - they tend to close for two weeks.

It takes so long for Payplan to process routine matters because they have too many clients, not enough trained staff and an IP spread between several locations ... doesn't bode well for their performance after "restructuring".