I Had a vey weird phone call with these people yesterday.
Firstly I received a 'yellow card' from them last friday, literaly a printed yellow card in a n envelope asking me to ring them. I did this and apparently they were busy and if i left a name, reference and contact number they would ring back with 90mins. % days later they ring again and left a very garbled message in a thick glasgwegian accent. In fact so thick i couldn't make out the number they were asking me to call back on. Fortunately for me, my wife is from that part of the kingdom and managed after 3 attempts to deipher the number. So i ring, a girl answers the phone and promptly mumbles something finishing with the word 'hold' and puts me on hold for 3 minutes...didn't even get any musical entertainment!
When she returns she asks for my reference number, which i don't have as it's been sent to the IP. So she gets all irate and reluctently takes my details and then, when she finds my file, demands full payment of the outstanding amount on one of my credit cards. I explain to her about the IVA and she then wants details of the IP, name, address, phone number and case officer.
I then realised that i hadn't heard the usual warning about the call being recorded so i asked about this and the little darling hung up!
Anyone else dealt with this bunch?