Hi katieray
Take some time and research
www.iva.com for reviews as you need to be 100% happy with who you choose and the quality of service you recieve.
I started out on my route to an iva with one company and got to a draft proposal stage but did not feel satisfied that my questions were being answered and I was getting accurate advice.
After doing research on my own and finding this forum I realsied what I thought was true and I changed to Melanie and the service and advice I recieved has been faultless.
My advice is to make sure you feel happy with whoever you choose and you can speak/email a contact whenever you need to. I had to 'pre book' phone appointments with the first company I was with and had to quote a case number all the time before they knew who I was. The service with Melanie is completely different and you can pick up the phone whenever you need to and someone will help.
Good luck
Emma
Be positive & look after yourself, there are more important things in life than debts....
Best Wishes
Emma x