Thanks for that Lily.
These reason I asked that was because if it was, proving harassment against them would have been difficult even under the new legislation, as there is an expectation they will be 'on the doorstep' in the normal course of business - this being not true in the case of say, a credit card lender.
I think the agents often work on a comission/self-employed basis so stand to lose personally if a debt is defaulted, which is why the company can take a sort of good cop/bad cop approach.
All in all good reasons to get shot of them as soon as possible - another one of course being the eye-watering rates of interest they charge.
-Best
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'6 years sticking my head into the Lion's mouth of debt !'