Call Centre Appraisal Terms

[Wizzard]

Performance Appraisal Terms and Their Real Meanings

Appraisal Term......................Meaning
Average Employee....................Not too bright
Exceptionally Well Qualified........Made no major blunders yet
Active Socially.....................Drinks a lot
Character Above Reproach............Still one step ahead of the law
Quick Thinking......................Offers plausible excuses
Careful Thinker.....................Won't make a decision
Plans for advancement...............Buys drinks for all the staff
Uses Logic on Difficult jobs .......Gets someone else to do it
Expresses Themselves Well...........Speaks English
Meticulous Attention to Detail......A nit picker
Has Leadership Qualities............Has a loud voice
Exceptionally Good Judgment.........Lucky
Keen Sense of Humor.................Knows a lot of dirty jokes
Career Minded.......................Back Stabber
Great Value to the Organization.....Gets to work on time
Relaxed Attitude....................Sleeps at desk
Independent Worker..................Nobody knows what he/she does
Loyal...............................Can't get a job anywhere else


I hope these help when you're dealing with call centres in the future[:D][:D]

[debtmountain]

[:D][:D][:D]

Brilliant, Ray. Where do you get them all from? That really made me laugh.

Me thinks you deserve Award for "Funniest Guy on the Forum"[:D]

[Endsmeet]

<center>WARNING, PLEASE DON'T FOLLOW LINK IF EASILY OFFENDED BY BAD LANGUAGE</center>

<center>This is one way of dealing with call centers[:D]

http://uk.youtube.com/watch?v=Yj2oXMdZ4sk</center>


<center>WARNING, PLEASE DON'T FOLLOW LINK IF EASILY OFFENDED BY BAD LANGUAGE</center>

[debtmountain]

That's hilarious Endsmeet, Can't stop laughing [:D][:D]

Having worked in the past in a Call Centre though, I wouldn't have been so polite to the Customer, I would have just ended the Call[:D][:D]
Did receive a couple of aggressive one's but not as bad as that[:D]

[Wizzard]

I TOLD BT not to record that call [:(!][:(!]

[TheMatrix]

now that's the way to do it! next time I get one of those sales calls I'll take a leaf out of that guy's book lol

[Wizzard]

That's hilarious Endsmeet, Can't stop laughing [:D][:D]

Having worked in the past in a Call Centre though, I wouldn't have been so polite to the Customer, I would have just ended the Call[:D][:D]
Did receive a couple of aggressive one's but not as bad as that[:D]

I spent 10 years of my life working in an IT based call centre, DM,. It ended 4 years ago with a major nervous breakdown and now I find it almost impossible to speak to people on the phone. Especially call centres. Also being partially deaf makes it impossible for me to understand Asian accents, which only helps to exacerbate some situations.. And I hate being apologized to all the time. My wife calls me Victor Meldrew and hides the phone.[:D][:D]

[kallis3]

Ray, I'm sorry to hear that.

I have problems dealing with Asian call centres as well, and I'm not partially deaf! (my husband wishes he was when I start ranting!) I hate when they ask if I mind if they call me by my Christian name - well actually yes, I do! I don't know you from Adam and as you are usually going to be nasty to me, then I don't want you being familiar with me.

Loved the appraisal terms Ray.[:D][:D][:D]

[debtmountain]

Hi Ray, ( Or should we be calling you Victor from now on[:D])

Sorry to hear that,I can understand though,it can be very stressful working in a Call Centre. I last worked for one 8 years ago but it taught me one thing and that was to always be polite to the person at the other end of the phone, even when not in the best of moods for any reason. Shame it doesn't always happen like that though,with some of the Creditors Calls I have received lately.[:(]

I can feel an Indian Call Centre Joke coming, hope it doesn't offend
anyone.[:)]

Mujibar was trying to get a job in India

The Personnel Manager said, "Mujibar, you have passed all the tests,
except one. Unless you pass it you cannot qualify for this job."

Mujibar said, "I am ready."

The manager said, "Make a sentence using the words Yellow, Pink and
Green "

Mujibar thought for a few minutes and said, "Mister manager, I am
ready."

The manager said, "Go ahead."

Mujibar said, "The telephone goes green, green, and I pink it up,
and say, 'Yellow, this is Mujibar.'"

Mujibar now works as a technician at a call center for computer
problems.

No doubt you have spoken to him.

[kallis3]

Many times!!!!!!!![:D][:D][:D]

[Kazzy E]

What a great thread. I can't stop laughing. Ray, that's the Ray we all know and love, so glad you're back in full swing. I'll have to remember those for work. I could put a name to all of those on your list:) Kazzy x

[orchid5]

brilliant, love it, so much so i am going to copy the link and send it via email to my friends who will im sure appreaciate that one lol.

12 down, 48 to go

[Wizzard]

I can feel an Indian Call Centre Joke coming, hope it doesn't offend anyone.[:)]

ROFL .... I loved it ... looks like I got competition ROFL[:D][:D][:D][:D]

[Skippy]

I like it!

I used to work in a call centre and it was the worst job I've ever had - when I left my confidence was gone and I was a complete mess. I would never work in call centre again. We had to take 100 calls a day, and if we didn't we had to explain why, and no-one seemed to realise that it wasn't always possible to do it.

[CJ08]

I worked in an inbound call centre.... the pressure they put you under not allowed anymore than 10% of your time not taking calls!!! lol!! This call centre had calls recorded.... Was so funny advisers while on hold would sing to the hold music while trying to go thru to other departments! is funny!! remember if your on hold don't do/say anything that you might regret even tho the operater cant hear you but your being recorded!! Ive heard some funny stuff!! A group of people sang to frank sinatra's my way while holding once!!