can u please advise me on where i stand

[Adam Davies]

Hi
I can see no problem with BE's reply,Matts identity is secure and BE have responded to a claim that thy failed an IVA due to a relocation only issue They have answered this point.We do not know what the breaches are as BE have,rightly,not disclosed them.
The issue and debate is on whether or not an IVA can be set up from abroad.
Let's give BE a fair chance,please
Regards

[Soulgrowth]

I have never felt uncomfortable with who would see my posts, indeed at one time I was hoping that McCambridge Duffy WOULD see my posts because it might have been the only way that I could get through to them! But I think that all the experts should adhere to the professional stance set by Melanie not to address the specifics of individual client's cases in the public domain of this Forum where everyone should feel 'safe'.

I am sure that I would have everyone's support in extending, once again, a warm welcome to Blair Endesby to the Forum but also in emphasising their contribution to be in providing general advice to all Forum members ... and a few debates amongst the experts ... and generally adopting an objective, professional stance which ensures the 'safety' and confidentiality of everyday Forum members.

Debbie

[aguise]

Thats how I feel too. Thanks Debbie i can never quite say it how I would like to.

Ang x

[Soulgrowth]

Andy ... our posts crossed!

I have to say that I felt uncomfortable with Blair Endesby's so personal response and am not, nor have been, one of their client! They had obviosuly been able to readily identify one of their clients from the Forum, despite assurances from the Forum that this should not be possible, and responded by divulging personal information about the Forum member having breached their agreement. Therefore, I believe their respose was unprofessional.

We have never encountered this kind of scenario with our other 'experts'... so perhaps BE could take their lead from them.

Debbie

[Adam Davies]

Hi
Point taken Debbie but BE must be given a chance to respond to direct criticism,we all know there are often two sides to a story.
I suspect that this case was easy to identify given the facts and location,anyone posting on here runs the risk of their IP identifying them,simply from putting two and two together.I will assure you all again that there is no other way that your IP will identify you from the forum,just post info that you are comfortable with.As I have said before Matt's identity and the reason for his failure have not been disclosed
If companies post on here and are named then they must have the right of reply.
It's a fine line but I am happy with BEs replies to date.
Regards

[angela18]

Melanie knows who I am on this forum, but I wouldn't post anything on here I wasn't comfortable with everyone else knowing... i would contact direct.. everybody knows the risk if you put too much personal info on here.. you just need to take care

[chris.g]

Matt named BE as his ip and as Andy states they are entitled to the chance to reply. However, I do think that the reply is a tadge personal to be posted. I think BE should have advised Matt to contact them to discuss it with them further instead of posting it for all the world to see, because that's just who can see it....

[angela18]

exactly.. but you do need to take care in info you put over if its easily traceable also.. BE were in the wrong as it wasn't for us to know.. its a personal matter

general facts only, need to be posted

[Soulgrowth]

There is a responsibility of the part of the professional to take the lead in correctly dealing with an issue. I don't think that a professional should feel the need to defend themselves in this manner. I believe that the correct course of action in this instance would have been to provide a general, objective reply to the poster (one that might benefit other Forum members also) and to encourage the poster to contact his IP to discuss the matter WITHOUT having revealed that the identity of the poster had been recognised.

As already said ... I welcome BEs potential to provide 'expert' contributions to all Forum members [:)]

Debbie

[Lisa2009]

Well i still say come on the IPs and i DO welcome BE to the forum. Its good for any IP to see the other side of an IVA, complete with its hard times.

[chris.g]

I agree mrs skint. I just hope that they remain professional when answering any questions, giving generic info and if anyone is recognised, they refrain from answering in a personal, ip to client way. I think they have come very close to crossing the line in the posting....

[Adam Davies]

Hi
Had BE not replied would we not all be thinking that Matts IVA was failed by BE becuase he went abroad ? Can't think of another way that they could have responded to the statement that Matt made about them "ive recently had an iva failed because i moved to belgium ( uk armed forces) so when i was told i asked to be put on another iva and the company Blair Endersby have now told me that i cannot "
However I will take on board the majority view and will delete any personal responses from BE
Regards

[Adam Davies]

Hi
It's a good point.
However some people,for whatever reason,will not contact their IP,or more usually can't get through to their IP,and the company in question wants to respond and hopefully put a wrong right[after reading about it on this forum].If BE want to respond only to questions regarding their own cases then fine,although it would be great if they got involved with other questions etc
Regards

[Adam Davies]

Hi
Great post
Regards

[Soulgrowth]

Seconded ladyh ... my point exactly ... and uphold confidentiality in doing so, which is a basic principle of this Forum ... which is why we have usernames instead of our own.

Debbie