Capital One

[booboo]

Hi,
Can anyone tell me why Capital One won't listen to anything i say? They phoned last night and i explained about trust deed process and tried to give my IPs name and number. The lady on the other end kept talking over me and saying that it was me they needed to deal with and no-one else. She was asking questions about County Court that i couldn't answer, and when i again offered my ips number, she then asked me to ring a support team because she feels i need help!! I thought that they would need to asked those kinds of questions to your ip?Its like banging your head against a brick wall. Has anyone else had problems from them?

[go_4_broke]

Hi booboo

I'm a great believer in not talking to your creditors at all, and your experiences above are a perfect example of what happens if you do.

For more on this please read my Blog.

-Best

Please view my blog at www.go4broke.blogs.iva.co.uk

'6 years sticking my head into the Lion's mouth of debt !'

[MelanieGiles]

Hi again Booboo

I am afraid that there are a lot of creditors who feel that they want to deal directly with the customer and not the IP.

As you borrowed the money from them, it is perfectly reasonable to expect them to want to talk to you about your progress with the Trust Deed, but I acknowledge that this can be frustrating sometimes.

Try and work through it, the end result is probably worth waiting for.

Regards, Melanie Giles, Insolvency Practitioner for over 20 years.

For further details contact me at http://www.melaniegiles.com and view my IVA blog at: http://melaniegiles.blogs.iva.co.uk

[bigpete]

Hi Booboo
Capital One was one of 'mine' too in my Trust Deed - you'll find that most of these companies have a very bad inter-department (non)organisational ability. Even when mine had actually been 'protected' after the five weeks I was still getting calls from some companies demanding money; a shrill India-based voice "YOU OWE US MONEY!" - I tried to explain that I was in a Trust Deed ("never heard of them" was their reply) that in the end I requested their name and badge number which I then passed on to my IP who sorted them out...

[go_4_broke]

I would sympathize with Melanie's viewpoint if the creditor concerned was vaguely helpful or even behaved in a vaguely rational manner.

But as they are neither of these things (in common with the majority of creditors) there seems little point.

And any suggestion that just because you are in debt you should be obliged to put up with this sort of nonsense is right out I'm afraid.

-Best

Please view my blog at www.go4broke.blogs.iva.co.uk

'6 years sticking my head into the Lion's mouth of debt !'

[neverending]

I personally think that you should keep open the communication channels with your creditors up until your IVA has been agreed,or you decide on bankruptcy.
You do not have to have a chapter and verse conversation with these people but just update them on your situation.If they do not want to listen or do not understand what you are proposing then thats their fault.At the end of the day they are doinf their job and its hard for them to decide between who won,t pay and who can,t pay.
Just be firm but stay polite...........the more you do it the easier it will get.
Regards

[booboo]

Thanks again everyone,
I know you have to keep these people sweet but some of them don't make it easy.
Wendy

[go_4_broke]

Wendy,

If you really want to keep them sweet the best way of doing this is to make small token payments until the Trust Deed goes through.

To them this is the difference between the can't pay and the won't pay, to quote neverending above.

Many people promise/threaten bankruptcy and IVA's/Trust Deeds and never actually do it. It pays to see things from the creditors' point of view sometimes. Money talks (even a very little money)

-Best

Please view my blog at www.go4broke.blogs.iva.co.uk

'6 years sticking my head into the Lion's mouth of debt !'