Child benefit agency

[plasticdaft]

HM Customs and Revenues strike again. I told them on the 30th of may that my new bank account was open and today they have paid £75 into my old account which Lloydstsb have frozen so we cant get the money,absolutely useless so and so's(for want of a better word).

Cannot believe how incompetant they have been,its not difficult and no doubt I shall have to spend another 2 hours on the phone tomorrow trying to get the money back.

I am flippin mad but am trying to avoid using bad language!!!

Ahh its one thing after another!!!

[Soulgrowth]

I don't blame you for being angry ... the incompetent fools! I feel angry for you! [:(!]

Debbie

[kallis3]

I wonder if these Government bods will ever get anything right!

[chris.g]

I had the same carry on with the CSA. One of the advisors asked if I lost any money, the payment had been paid into daughter's account so I said no. He said that was a pity as he may have been able to do somehting about it if I had..... Maybe worth taking further as they may be able to claim the cash back from LLoyds....If you have gave them instructions to pay into your new back account it's their mistake! got to be worth a try as it's not just a few coppers.....

[plasticdaft]

Its a weeks worth of groceries!!! Going to phone benefits folk today and suggest that they need to get money back from tsb and put it where they were told to put it,its my money after all.

[chris.g]

Good. My nephew used to work for them, I'll try to get some info on it.

[Shining]

How frustrating, grrr I can imagine how angry you feel x

[aguise]

Hi there thats dreadful and an error on their part which I would have thought they would have to correct,by claiming the money back themselves and putting it in the correct account which they were advised to do well in advance of the payment, and tell them to sort it as they are causing you hardship through their mistake.
I hope you can get it back, there is certainly no harm in trying.

[chris.g]

Ok, checked it out wif my nephew who was a compliance officer with them.
Get in touch with them and tell them that you no longer have access to the account. They will recall the payment, once the payment is received back they will pay it again. If the advisor doesn't seem to know the procedure ask to speak to a supervisor.

[plasticdaft]

Thanks a lot for your help Chris.g,i Havent phoned them yet coz I had to go get wife from hospital after her nose surgery(septoplasty and rod inserted to sort out her sinus problems)!!!
Will call then later today.

Thanks again

[plasticdaft]

Ok just phoned them,spoke to a really nice woman,who said no she couldnt help with getting the money back,but when I mentioned I had a friend who worked in compliance she spoke to her supervisor and came back to tell me my details have been passed to bank liason team and they will call in the next 72 hours to try and sort out the problem. She said its only been 5 weeks since I gave them the new details so they havent been updated yet and coz I did it online instead of on the phone it may take longer,at which point I told her that the e mail reply I got said 5-15 working days and they would call or e mail if there were any other problems. She has the same e mail so knows I am telling the truth. I told her that if it didnt take an hour to get through on the phone I wouldnt have changed the details online,but that if they offer an online service it shouldnt take longer than to call them up!!!

Will let folk know the outcome of this. Pain in the bum,and a weeks groceries(which the woman put onto the file,also the financial hardship that was being caused).

Thanks again Chris.g

[chris.g]

Sounds like a result plasticdaft.

[aguise]

Glad you have hopefully sorted it.

Ang

[Skippy]

I'm glad it looks as though things are getting sorted Plasticdaft, and I hope your wife's ok x

[luluj]

that person should have amended your details over the phone without any need for waiting - I am in the know....you have the right to ask for a "special payment" for the inconvenience and embarrassment this has caused -most people should receive £50 minimum - it might take a while but worth a go......they can retrieve your money within 72hrs - before they can replace it must appear on the payment screens as "returned" once done they can re-issue and if necessary arrange a giro at a local Jobcentre as a one off for you!