I will be making a formal complaint to Cleardebt about the fact that there was a late investigation to look at PPI claims (some 2 months after my final payment) and for the threatening and intimidating way I was forced to sign authority for them to make these claims or face bankrupcy! (all played on on this very forum)
I have asked Cleardebt for a copy of their complaints proceedure so that I can investigate that.
As a follow on I intend to raise these points with their regulator. Is Cleardebts regulator The Debt Resolotion Forum?
If it is, my IP David Monnd is Chairman of the Debt Resolution Forum and on the Complaints Committee!
How would that work?
Is there actually any point in making a complaint? Will any action be taken?
As for an update on the fraudulent PPI claims that i was forced to agree to: One Bank has confirmed there was no PPI and another Bank said that a claim being made on my behalf is not even for one of my bank accounts!
7 years after starting an IVA I finally received a completion certificate from ClearDebt
Heretoday, I wish you the best of luck with your complaint, have you emailed Mr. Mond directly? After having a few problems recently with the way my IVA is being handled I have taken to emailing him direct. I don't have much confidence in my caseworker, she was only given my case at the start of this year and has made several mistakes.
I have got her to look at my file from the start as I'm sure that strange things have happened. As soon as she divulges her findings there will be a complaint forthcoming from me too!
As Mr. Mond is one of the founding fathers do the debt resolution Forum I would actually contact him first for his response, you may find you will get sorted quickly.
David Mond replied to separate post on this forum and confirming that If I did not agree to sign paperwork giving authority to let them claim PPI (even though I still believe it was not miss sold) that he would make me bankrupt! So he is or at least should be aware of this.
My complaint is as much about him as his company!
7 years after starting an IVA I finally received a completion certificate from ClearDebt
Daniel.
We are using a claims management firm because we do not have the licence or expertise needed.Furthermore, our clients will never receive a bill even if the PPI is offset so they are protected. This applies more to DMPs then IVAs as not all clients would reclaim the PPI if the proceeds was going to their creditors and not them.
It is very clear from the CCCS article that no expertise is required, Moneysaving Expert make it very easy, do you think that for the skill they apply in obtaining what the banks are itching to pay back is worthy of up to 40% in fee comission, I saw a £100000 picture loan last week with £20000 PPI attached to it, imagine 40% of that for sending in a form and as for regulation it is a very small fee and a few forms to fill in, and you are regulated, I know that because I am regulated for Claims management activities.
Hi Daniel,
My point is that there is rarely an incentive for a client in an IVA to reclaim PPI whereas there is in a DMP. Using a claims management firm removes all obligation from the debtor and the IP while hopefully maximising the return. As far as I am aware we do not hold a Ministry of Justice licence to reclaim PPI which is why is was outsourced.
There is absolutely nothing wrong in engaging the services of a CMC Daniel,as well you probably know - and to use the CCCS advice as a parallel - a company that I gather are not even pursuing these assets which may be properly due to creditors - is quite curious.
The key things that must be apparant in any claim for mis-sold PPI that an IP is involved in are:-
a) That the policy was mis-sold and
b) That the monies are an asset of the arrangement
This must be clearly established from the outset, and IPs should only be interested in those which are assets. I can tell you that not all IVA proposals encompass all current and future assets, so folks must satisfy themselves that the monies are rightfully claimed by the IP in the first place.
The CMC company my firm hae engaged charge no initial fees and a reasonable success fee of 15%. My clients are free to make the claims themselves should they wish, and I would actively encourage this in order to maximise returns. From my own experience, creditors take a CMC far more seriously than an individual customer, although some of my clients have very successfully followed the process themselves and got good results.
Hi Heretoday, Mr Mond is also my IP, I followed the complaints procedure first but didnt really get answers to the issues I asked him to address, I asked who is his govering body to complain to and he wrote informing it is ACCA(Association of Chartered Certified Accountants).
Andy - First it is bold in your signature.and now it is bold and colour full stop? Your forum, your rules but if you don't want people to use it then remove that option.
Has anyone had experience of making a complaint to a regulatory body? Was it successful?
I don't expect a complaint to speed up the process of getting my completion certificate but feel strongly that I have been miss treated by Cleardebt (formally in bold and coloured red)!
7 years after starting an IVA I finally received a completion certificate from ClearDebt
My own view on this, rather than continuing to hear you moan about the same thing over and over, is that you file a complaint with the IP's regulatory body. This will undoubtedly make you feel much better, and presumably you will then accept the ultimate findings.
Mr Mond has given you details of his regulatory body - so it is just the price of a stamp to get you where you feel you need to be.
The problem is Melanie that while you may be fed up of seeing me moan about it, I am equally fed up of living with it.
It is not about feeling better by writing a letter, it is about doing something that will hopefully prevent other people having to suffer the same problems.
If that is getting Cleardebt a slap on the wrist by their regulator or just by spreading the word on what a bad experience I have had with this company.
7 years after starting an IVA I finally received a completion certificate from ClearDebt
Make the formal complaint and then let us know how you get on.
I am going to lock this thread now as we will end up going around in circles.
You have had a bad experience but to anyone looking in from the outside it wouldn't be a fair reflection of Cleadebt they are a very good company and their CEO is well respected and has championed change within the industry
