CLEARDEBT - DRSP - PPI - MISLEADING

[Foggy]

I am hoping, David, that the current "flavour" of many posts is down to the, understandable, extreme frustration being caused by the PPI situation. Once this settles down ( as these things do, eventually) hopefully the old forum will resurface.

To be fair, there is a total lack of communication with debtors and scant regard for how 2 year completion timetables affect their lives and well being. Quite rightly "us peasants are revolting".

[Adam Davies]

Hi

Very well said Foggy

Regards

[Geordie]

Like all businesses, good customer service is the key to reducing complaints and posters venting their frustration and the use of social media, forums etc are a great medium to make the public aware of any issues or perceived under performance of any Company and may this continue to be the case.

I know that this forum has been very useful to me in terms of asking questions and venting my frustration with PPI issues, however it is apparent that the firms that are probably handling the PPI issue the best are typically the Companies who are prepared to attempt to answer posts, which has to be applauded. While the other Companies seem to be attempting to ignore any bad press and to not engage at all may be hoping it will just go away.

In terms of PPI claims processing, In my view the most important factor is that they are effective and efficient in concluding a claim and in that respect, I am happy with the service provided by DRSP

[David Mond]

Of course issues surrounding PPI mis-selling are massively frustrating for individuals and I can fully appreciate that. Every individual who has had their completion delayed has both my full sympathy and my full support. Wherever possible everything is being done to issue completion documents on time.


However, where an individual posts wild accusations, these will be read by other individuals who will frequently then issue a complaint or potentially stop complying in helping to realise these assets. All this accomplishes then is taking away time from the job of issuing completion certificates.


These type of posts and the comments that follow are nothing but destructive to the industry. The original post is completely false and the conspiracy theories that follow massively damaging.


(Andy – I can’t recall too many occasions previously where you have pointed to CCCS/Stepchange as an example of how to correctly manage an IVA).


Sweeping generalisations about “2 year completion timetables” and “total lack of communication” may be true of some organisations, but in ClearDebt’s case I would disagree in the strongest terms possible.


Andy - you are also quite right that I am perfectly capable of looking after myself. You surely must realise that threads of the ilk do nothing to help promote dialogue and I would hope in future that you and others would look to check the veracity of claims before commenting.


Foggy – my point which has maybe been lost is that the forum has become a place to “revolt” rather than a place of dialogue which was surely when it was at its most productive.


Geordie – I am pleased to hear that you are happy with the service provided by DRSP and you may be an exception to what I have stated above where the forum did help to provide dialogue.

Regards

David

[Adam Davies]

Hi David

My point regarding CCCS/Stepchange is why they are not actively chasing PPI claims, prehaps you can shed some light on this ?

Regards

[Foggy]

"Sweeping generalisations about “2 year completion timetables” and “total lack of communication” may be true of some organisations, but in ClearDebt’s case I would disagree in the strongest terms possible."

Sorry, but that was not a sweeping generalisation, but a statement of fact, and was not aimed at Cleardebt. We ARE suffering 2 year delays between final payment and completion. Yes, some companies ( Cleardebt among them I believe) do take a sensible approach and regard the debtors responsibilities as being discharged ( save for PPI). However there are a few noteable players who hammer the debtor for every ounce of blood (and, yes, I am getting emotive) until the final seconds before that certificate is issued. THIS frustration, naturally, boils over and taints the general atmosphere of the forum.

"my point which has maybe been lost is that the forum has become a place to “revolt” rather than a place of dialogue which was surely when it was at its most productive."

Far from your point being lost, it is well made and my post echoed the very same sentiment.

When PPI reared it's ugly head it was the subject of dialogue -- however the majority of companies ( with the usual exceptions ) declined to enter into any dialogue. They have viewed the rising disquiet and remained resolutely silent. They have failed to respond to concerns and failed to improve practices to match those of companies such as yours, Mel's and McCD.

The industry as a whole, including regulatory bodies have their heads firmly in the sand (comment self censored) in the knowledge that we are a captive and vulnerable clientele with little recourse.

Frankly the way PPI has been handled by the industry as a whole ( again, save the usual few) has been and is a right royal, fur lined, super ballistic cock-up.

[Skippy]

I completely agree with you Foggy. The delays that people are being subjected to are shocking and people have every right to complain. Had my IVA not failed (something I am now thankful for) I would have most likely been caught up in this (I would have been with GT) and I can understand why emotions are running high - people (especially those with GT who I understand will still claim assets after the final payment) cannot move on with their lives despite complying with the terms of their IVA.

Obviously there are companies who are doing things properly but the people who shout the loudest are always going to be the ones who are still suffering at the hands of their IVA companies.

[Nutkins]

David! There are many hospitals who have currently been highlighted in the national press for providing poor quality unsafe patient care! I am sure that given the choice the managers would vote not to have this publicised! I am sorry but I totally agree with Andy and many of the other posters on here! The whole ppi thing has turned into a complete fiasco and is providing companies with alot of money! Hence the creditors not gaining as much back as they should! How much profit has your company made through ppi claims?! You sold IVAs and the contract which went with them so not to complete in a timely manner is appalling! How would you react if customer service towards yourself was poor! Thank goodness the vulnerable debtor has a platform on which to stand and be heard!!

[12 months to go]

as my dearly departed gran used to say

" theres no smoke without fire *

I suspect i am one of the people David Mond refers to in his post, as i postsed a few months ago, after doing some digging via companies house.... I was criticised for making suggestions & assumptionsabout my findings.

With all due respect , I find Davids posts further up this thread rather condesending & dismissive if not down right rude towards Andys comments.

therefore i make no apologies for saying in my humble opinion, its dissapointing that David Mond tends to only post in defence of his own company when forum members choose to criticise it, as opposed to regularly contributing to the forum like Mel , Andy & other IPs do.

no doubt i will now also be subject to a down right rude and condesending reply from David Mond . bring it on !! your reply may assist people about to embark on their IVA journey , decide which company they may wish to choose & which they may reject

[MelanieGiles]

I have been posting regularly on this forum since 2006, and am also a regular contributor to a number of other forums - some consumer led and others just for professionals - and I can safely say that the contribution this one makes to consumers is second to none in my professional opinion - however of late there have been some very pointed comments - even targeted at the regular and unbaised contributors which are annoying at best, and downright rude at worst.

As professionals working in today's environment, David and I share an even sentiment. There is a job to be done and we will carry out our duties to the best of our ability. True - we may respond in differing manners, and some of us may be more popular than others as a result of that, but David Mond is one of the most respected professionals there is in the industry and he has been instrumental in bringing about change and being vocal in his approach to this, where others have sat on their hands complaining in silence and hoping that someone else will stand up and be counted for them. I have learned a lot from David over the years I have known him, and we don't always see eye to eye, but our values are similar - we are advocates of our profession and the services we can bring to financially troubled debtors.

We did not create the "PPI debarcle" - quite honestly the sales policies of some banks have been frankly shocking, and restitution is most definately needed and deserved. How many people out there would probably not have needed a formal debt solution if they had not been sold unwanted and unecessary PPI, and surely it is right that the other creditors who have suffered as a result should receive the proceeds of any mis-selling claims. Without entering into another lengthy debate on this subject - which I seem to spend my life doing at the moment! - the reclaim process is a matter of fact, and we all need to work together to get cases closed to everyone's satisfaction as quickly as possible. IPs must ensure that when they commence a reclaim process for their clients, that the strategy and anticipated timescale is made clear from the outset, and progress regularly communicated. There are good firms and bad firms in all professions and industries - the good ones need to work alongside the poorer performers to share knowledge and assist in process. Both David and I - and a few other IPs, have spent considerable personal funds in employing lawyers to bring about the regulatory guidance which is now in place. We - both as individuals, and through our trade association The Debt Resoluton Forum, in which David acts as Chairman, and I am a board director, were instrumental in actually persuading the regulatory bodies to look at the PPI issue last year, and much progress has been made as a result of our efforts.

I'm not looking for thanks here, just respectful acknlowedgement that we are all trying our best to help our clients - and those of other firms - and this forum is playing an instrumental role in this. But if you scare off the professional posters, there may not be such a credible forum to share in the future.

[enquirer1234]

"There is no link between ClearDebt and DRSP save for them being the Claims Management Company I have chosen to process claims on behalf of ClearDebt’s IVA estate."

Well you need to tell Elizabeth to change her LinkedIn profile, but I suppose you are accurate she works for you at Hodgsons. Does not matter how you dress it up, I am sure it's not an affiliate by definition in the companies act, but please don't tell me profits have not increased.

[12 months to go]

equally mel

IPs , particularly CEOs of larger organisations, should not use the forum in a dismissive and condesending manner, with comments made further up this thread which may be more fitting on a forum for credit industry professionals as opposed to a forum for people with debt problems. I feel the tone of one of the above replies indicate we may be considered little people who should not be heard.

i quote "even targeted at the regular and unbaised contributors which are annoying at best, and downright rude at worst " and this i feel applies to parts of David Monds earlier postings on this thread.

This is not the first time you have voiced your professional support for David , but equally we are also entitled to put forward our " laymans " view, no matter if popular or not, no matter if positive or negative. as a forum member im not stifled nor afraid to write what i feel, as indeed yourself or any other IP is entitled to.

best wishes to all that contribute to the forum, no matter if IP or fellow debtor and long may we all continue to post and benefit from freedom of speech & opinion

[Foggy]

Everyone ..... can we please not turn this thread into an attack on David or on Cleardebt. Certain allegations were made regarding business associations. These were robustly refuted by David. Can we, please, let the matter lie and allow people to come to their own judgements accordingly.

I am not conversant enough with Cleardebts policies, and, no doubt, some I will agree with and some I won't. However I am aware that David has been, along with others, very pro-active in the PPI issue.

The general disquiet is not of David's or Cleardebts doing, more the inactivity and insensitivity of some of the larger firms in the industry.

Please .. can we move on?

[MelanieGiles]

And this sort of debate is just what makes this forum so unique, and envied by others who have tried and failed to replicate it.

[Nutkins]

I agree 12 months to go! Well said! I am sorry Mel, but if money should be rightly returned to the creditors affected then why do some if not most firms take upto 40% of the claim?! I'm with Andy on this one in that reclaiming of ppi is an income providing fiasco for most! As professionals I really do not think that you should take any comments personally but use these as a means to improving services for the debtor who appears forgotton at best!