Posted initially by Foggy
OK -- this will be my final post on this subject as all we are doing is going around in circles. This is generic and does not specifically relate to any one firm:
We are advised, in the first instance, to utilise the relevant firms complaints procedure, which has to be the first port of call if normal communications haven't resolved the matter. However, some firm's complaints procedures are a) well hidden and b) overly arduous and unreasonably lengthy (which might well form part of an escalated claim to Regulators).Indeed, there have been numerous reported instances where even invoking the internal complaints procedure has fallen on deaf ears!
After this we are advised to complain to the Regulatory body. Your IP's regulators should be, according to regulatory guidelines, published on all of it's correspondence and it's web site. In some cases it is not!
You can track down your IP's Regulators here:
http://www.insolvencydirect.bis.gov.uk/fip1/
To make a complaint, I understand the best route is via the new government gateway:
http://www.bis.gov.uk/insolvency/contac ... ts-Gateway
Judging by the recurring complaints on this forum, there is a common problem and, either, those complaining here are not challenging their IP's, or, IP's are simply not listening. Neither are they escalating unresolved problems to the Regulators, or, again, the Regulators are simply not listening. - See more at:
http://www.iva.co.uk/forum/topic.asp?wh ... 620#526394
