here is the jist of it
Firstly, without an order of the Court they cannot do anything! Threats that “we will be sending one of our agents round to your house” should be treated with the contempt that it deserves. This is rule number one in the 'bully boys code of practice manual'. Whilst bona fide debt collection agencies do have a license to carry out site visits, the credit control department of a credit card company do not. Even so, if you were to receive a visit at your home address, these people do not have a right of entry and you can simply refuse to discuss the matter with them and tell them to go away. Contrary to popular belief, even County Court Bailiffs or Sheriff's Officers do not have a right to force entry and they can also be summarily despatched in the same way
hope this helps kerri
and another piece with it alsois :
Dealing with callers
Some companies have abysmal bad debt policies and very poorly trained staff and they appear to think that if they shout loud enough, this will in some way enable you to pay more than you can afford. Do not fall for this one and stick to your guns. If you can only afford £5 a month or even £1 a month then don't be bullied into paying more. The Law exists to protect you as well as your creditors and the Law will not permit your income to be reduced to below a level that you need to subsist - FACT!
If the telephone operative starts threatening to send their 'representative' round, tell them not to bother as you can't afford to pay any more and his visit will be abortive because you are not prepared to discuss it any further and if they persist, you will pursue an action against them for Harassment under the Administration of Justice Act.
If they do in fact send someone round, keep your cool and don't panic, you do not have to discuss the matter with them and they do not have a right of entry to your home. Tell them that you have made your position clear and that you do not wish to discuss it any further. If they won't take no for an answer, tell them that you have asked them to leave and if they remain then they are trespassing and that you will call the police. If they remain, do so.
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http://scaredkez.blogs.iva.co.uk/