Hi All
This is an interesting debate and clearly some divided opinions. Whilst i do appreciate the instances of client satisfaction mentioned above, it is important to recognise that our service hasnt always lived up to everyones expectations and to say otherwise is wrong. In any company, there will always be mistakes made and whilst we try to minimise them, ineviatbly, we will never be able to ensure everyone is always happy with our service.
However, I do were possible always try and help and assit clients who are having difficulites and whilst i cant guarantee to resolve the issue, i'll do what i can. Additionally, knowing why someone is not happy with our servie allows us to factor this in how we deal with other clients - in essence - a continual learning curve.
Again, dont ever hestitate to let me know if i can help resolve anything.
I'm very grateful that you post on the forum Declan. The nature of the forum is that you will receive complaints etc but at least you have an opportunity to deal with them and hopefully improve any areas identified
I think we're all grateful he posts on here - not just the DFD customers either as he is helpful to other posters.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
Me too! I'd be lost without my weekly mithering email to Declan
I think its great a company allows its staff to be represented and respond quickly when challanged on a public board! I'd be more concerened about companies who refuse to publically represent themselves!
IVA completion and certificate received 08/10/2012!!!
