DFD (Not getting off to a great start)HELP !

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MelanieGiles

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Post by MelanieGiles » Tue Jul 15, 2008 11:42 pm
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I think that you are just speaking to people there who are far too low down the food chain Rachel. Try and get to speak to someone at a higher level - and be persistent.
Regards, Melanie Giles, Insolvency Practitioner
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rachellxx39

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Post by rachellxx39 » Tue Jul 15, 2008 11:44 pm
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THANKS MONEYSTINKS,
MELANIE as usual has calmed my nerves a bit , i just want some answers to my questions from DFD , but whenever i ring (2 times already this week) i dont get any. Its so frustrating. When i tell them that we had no knowledge of this merger with Clearstart its as though they dont believe me .
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NJ1973

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Post by NJ1973 » Wed Jul 16, 2008 8:09 am
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Rachellxx39
I have also had early issues with DFD since this merge happened-the first i knew of it was last friday (11th July)and there were things i had verbally agreed with Clearstart previously which now seem to be causing an issue. One thing i have established with them though is to keep paying into same account/standing order etc-nothing has changed there thank god!
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Lisa2009

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Post by Lisa2009 » Wed Jul 16, 2008 8:28 am
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DFD are really poor on the communication front. Quite often the call centre people dont have a clue what they are talking about.
You need to keep insisting they put you through to somebody who can put your mind at rest. If not then i would suggest, as Melanie said, ask to speak to their complaints department.

Good luck xx
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