DFD standing order stress HELPPPP

[kiki]

just when i thought the stress was over ive got another stress! i just phoned DFD to let them know i have got a bit of commission this month so could they please add that on to my standing order this month...i was told i had to call my bank and change the amount myself..i did this and the nice lady told me that they had they had no record of a standing order being set up withDFD!! this is going to be my first payment on the 4th and i really dont want to mess it up...i phoned dfd again and they told me that as its a standing order not a direct debit and cause its my first payment some banks dont have a record of the standing order until the day dfd take the money does that sound right?? i thought the bank would arrange the standing order?? dfd told me to call back on the 5th if the cash hasnt been taken im worried i ll screw it up on the first payment arrrghhhhh im not sure now how i ll pay the commission to dfd !! stress

[MelanieGiles]

Why don't you send them a cheque or do a direct transfer from your bank for the first payment, and then have the standing order set up from September onwards.

[kiki]

i phoned dfd and said should i take there bank details etc and they said to see what happens on the 4th maybe i could send the commission seperate but im just worried that i will fail the iva in my first month!

[luluj]

I am with DFD and have just had to pay today an additional payment via standing order to them for my bonus.

Just spoke to a really helpful lady called Terry in customer care.

I have internet banking and control my standing orders myself - every time I have a little extra to pay off, I amend the S/O by including a one off payment to them.

They are really good when it is your first one and they won't get annoyed with you - check on monday to see if it has gone and if not then arrange to pay it via your debit card if possible, or if not send a cheque - although difficult if you don't have an account without a cheque book!

You'll get it sorted and will smile in a few weeks time!!!!

12 down, 48 to go and I am smiling!!!!!!!!!!!!

[LoneRanger]

Dont know if it depends on your bank but if i set one up it shows within a few days, weather or not i have made a payment. With Standing orders the company you are paying dont request the payment from your bank like a direct debit. You have complete control of it, when its paid and how much.

[kiki]

luluj
can i just ask did you take DFDs details to set up a standing order yourself or did you fill in a information sheet and send it back to DFD with your bank details like i did and they set it up?
i was under the impression DFD took the cash straight from my bank?

thanks
kiki x

[luluj]

I got the details from them and then set it up myself - I can pass you them there details if you want that I use, although I would check incase it is different for each case.

[kiki]

thats so weird that they didnt give me them i would be grateful if you could just incase, they never mentioned it to me they just took my details and i was never given there details at all there not being very helpful
xx

[kallis3]

I set up mine and hubbies standing orders with our bank via internet banking.

They go out on the 1st of the month. I can check on the day they are due whether they have gone out or not.

Standing orders differ from DD's in as much as DD's are requested and the amount can be varied by the creditor. Standing Orders are for a set amount and are automatically paid out. You can vary the payments if you want to, creditors can't.