Hi, spoke to equifax they say this has happened to lots of people's credit reports with them. They are aware of the situation and have passed my concern on to someone who will get this sorted.
They will let me know when this is sorted. The problem is this shouldn't have happened in the first place. I wish some at equifax could just explain how deleted court information can just reappear.
Not ideal, but at least they are aware of the situation and hopefully doing something about it. It would help if they answered people's online questions.
I would imagine they have accidentally used an old back up tape and lost / destroyed / overwritten the latest ones. However any decent computer dependant organisation should have a sister site with recent back ups, so why they cannot restore I have no idea.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
They still haven't answered my "on-line" question I had to phone them to get a response and I still haven't for my on-line question and it has been two weeks
I've normally had to wait 21 days when dealing with them for a response. Legally they have up to 28 days to send a response so you'll need to wait a little longer.
"Just when you think that you can make ends meet, somebody moves the ends."
The thing is the data is never deleted, it's just surpressed on the system. Basically the data is there as historic but it doesn't show up on your report. It's all still on a server somewhere, somehow it's coming back onto the main credit report. Hope they get this fixed soon.
"Just when you think that you can make ends meet, somebody moves the ends."
Just to add to this that I am currently in an IVA and mine is marked as satisfied with Experian, apparently I'm not on the insolvency register! I double-checked this and I'm still on. I have another 2 years left. My thinking is to wait until it's truly completed then tackle the problem with them.
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by mattyboy
The thing is the data is never deleted, it's just surpressed on the system. Basically the data is there as historic but it doesn't show up on your report. It's all still on a server somewhere, somehow it's coming back onto the main credit report. Hope they get this fixed soon.
If that's the case then this sets a dangerous precedent for something like this to happen again. Data should be irrevocably erased from the server and not hidden once the 6 year mark has been reached.
There is no need for this "old" data ever again in my view and certainly should never have been processed.
We're willing to wipe the slate clean, give you a fresh start. All that we're asking in return is your cooperation.
Nothing, they still haven't removed it. It's a real pain that you have to keep paying the monthly fee just to make sure equifax don't mess up like they are
