I have just gone through equity release with CF and it was a bit of a rollercoaster ride. I sent in all my paperwork including an evaluation before I was asked for it.
I had a phone call last week stating that they had valued the house (higher than I had submitted but for me still below the magic figure) and that I had equity and therefore have to extend my IVA by another year (queue near heart attack!)
I asked how it was worked out and as Foggy said they had used 85% of the equity not 85% LVT. I then quoted the paragraph in my chairman’s report (14) and also that I had an example given to me from PJG when I started my IVA stating that it was given so no ambiguity could be caused in month 54 !
They then pulled my file up and read through the part regarding equity release and also checked if any clauses were added which there wasn’t. We then went step by step working out my equity and they agreed that I was right and they were wrong. The phone call ended with them promising to contact me in a couple of days to confirm.
To be fair I ran them a couple of days later and was put through to closures. They immediately apologised for the mistake and also on review, had over valued my house.
This then left me with no equity and the IVA will end in 5 months’ time

. I was emailed the confirmation as I spoke to them so am now a very happy bunny.
I think you definitely need to stand your ground with CF, as soon as I did they couldn’t have been more apologetic and everything was sorted and agreed in 2 days.
Good luck