F&F Complaints Proceedure

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DaphneDebt

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Joined: Fri Jul 14, 2017 9:39 am
Post by DaphneDebt » Sat Jan 20, 2018 10:20 am
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I started my F&F proceedure in June 2017, I have fully complied with their requests for extra documentation and have heard nothing since Aug 2017.

This is unacceptable, I want to make a complaint. What’s to best way to go about this?
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Foggy

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Joined: Fri Dec 17, 2010 11:14 am
Location: United Kingdom
Post by Foggy » Sat Jan 20, 2018 10:50 am
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Payplan appear to be impervious to complaints, but you need to follow their internal complaints procedure, which should be detailed on their website. You can then escalate this to their regulators via the Government Gateway at : https://www.gov.uk/complain-about-insol ... actitioner
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
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Foggy

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Posts: 33396
Joined: Fri Dec 17, 2010 11:14 am
Location: United Kingdom
Post by Foggy » Sat Jan 20, 2018 10:52 am
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You are far from alone : paying-off-iva-early-t84267
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
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DaphneDebt

Posts: 24
Joined: Fri Jul 14, 2017 9:39 am
Post by DaphneDebt » Sat Jan 20, 2018 9:27 pm
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Thanks Foggy.

I was unemployed at the time of starting my f&f. I have since got a temp job which ends in March. I’ve been told I need a new review as I’m now earning and this needs updating on my file but I can’t get a meeting with my case office till March by which time i’ll be unemployed again so it will be pointless reviewing!

I’m so ticked off with it all. Payplan are being obstructive taking so long to process.

Anyone readying this - do not use Payplan as your IP!
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