Hi Stoney and welcome
I just want to say to you that you are doing the right thing. It sounds to me like you have been following the forum silently for a while, (either that or speed-reading the last 250 posts!!) so you have a feel for what is involved.
If you haven't already done so I would recommend you read Mike's posts regarding his situation.
http://www.iva.co.uk/forum/topic.asp?TOPIC_ID=6267
This shows how difficult he found it to even pick up the phone and speak to somebody at first now here he is, the seasoned poster, offering help to others. That is what makes this forum so great. You go from new member to "forum expert" in a relatively short space of time and the knowledge gained is invaluable when dealing with some of the sharp practices employed by some of the collection agencies.
Mikes 11 page thread tells the journey of a proud father trying to make his way in the world and provide for his family. It shows his anguish, good and bad days, knockbacks, glints of hope and overall a man wrestling with his conscience to do something about his debts.
We've all been there thinking "I'll make that call tonight" but somehow don't get round to it because to confront it is to recognize we have a problem. Once we do it we are on the road to re-taking control of our finances.
Finally, as you have already worked out, you will be in very safe hands with Melanie and all your options will be discussed.
The very best of luck
Dave