Hi again
A Supervisor's duty is towards those who appoint him/her to carry out the supervision of a debtor's proposal - and that is the creditors. The IP of course has a duty of care to the debtor to ensure that the arrangement is supervised correctly, that reports are filed on time and importantly that money is repatriated to creditors as quickly as possible.
When you talk about enforcing someone to re-mortgage or sell their property - it is not the IP who stipulates this but the creditors usually by way of modification, which of course the debtor has the choice to accept or reject. The IP's role in this particular area is to ensure that you comply with the terms of the arrangement which you agreed to.
I personally am not a fan of junior staff chairing creditors meetings or liaising with the debtor with regard to modifications. This is the job of the IP, or a very senior experienced member of staff, as our job is to ensure that you have fully understood the implications of the modifications put to you. If attendance at creditors meetings by the debtor reverted to being compulsory again, a lot of these issues would be alleviated, but sadly the profession seems to move further and further away from this view into more of a processing methodology. Nothing wrong with that so long as we all do our jobs properly!
Your IP will definately listen to your representations, and carefully consider the commercial sense of your revised proposals. They are duty bound to present your proposals, and ought to recommend them to creditors if they feel the offer you are making is a good one.
As you say, apart from this one issue, you have been happy with the service provided. It is because this issue relates to your home that it is so sensitive, and you are right to be concerned about the advice you were originally given. I am glad to see that the regulators now insist that advice given is documented in writing and signed by the debtor by way of confirmation.
Regards, Melanie Giles, Insolvency Practitioner for over 20 years.
For further details contact me at
http://www.melaniegiles.com and view my IVA blog at:
http://melaniegiles.blogs.iva.co.uk