They were a bit slow for a while but are clearing their backlog now. You could ask them for an estimated timeline. Congratulations on completing...can't wait to be in your shoes x
Hi David
I'm with same firm and paid off 10 mths ago got my CC a week ago -send customer services with IVA FORUM at the top and keep doing it till they send a reply (keep copies too)
Good luck [:D]
Get Karol, their Customer Services Manager who posts on the forum, to look into this for you. She has worked wonders in dealing with other complaints, and I am sure her intervention would speed things up for you.