My January payment failed to make it into the bank account and was returned to me by my bank saying account closed. I emailed my contact about this within a day of receiving the payment back and am still waiting for a response. Clearly they have no idea whats going on and I do feel so sorry for the girls and guys that have to deal with the fallout.
I'm still annoyed that I only have Feb and March to pay and I wish they hadn't transferred me and now they are trying to change my t&cs.
Better planning and communication would go a long way to assuring their clients they are in good hands during this difficult time.
Hi Sam9948 have CF got back to you about this? my payment is dues to go out in a few days in to the old PJG account I set my new SO up as instructed for payments Feb onwards
Inter-locking IVA approved 25th Feb 2013 - F&F offer Accepted 06th July 2017 - Completion Certificate received 20th July 2017
Yes I finally got a reply yesterday to set up a new standing order. I did do a bank transfer for the payment that has been returned and hopefully only 2 more to make!
Yes Foggy I've had the lovely email and conversation with them however what they didn't mention was that they had already closed the old accounts and payments were bouncing back, they said set it up from Feb grrrr yet another frustrating phone call to them to clarify.
Inter-locking IVA approved 25th Feb 2013 - F&F offer Accepted 06th July 2017 - Completion Certificate received 20th July 2017
Considering that they are dropping this upon everyone, from a great height, it would have been prudent to close the old accounts AFTER the new ones had been activated !
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
Morning folks, Sooo what do i do ? I spoke to creditfix two nights ago about the email and they stated to pay my February 1st payment to pjg account and following month to the new account, but if the pjg accounts are being returned and I haven't even received my red letter yet, so doubt full it will even arrive and get sent back by the end of jan, plus the time it takes to process onto the system to allow payment, it looks like another successful process change by CF !
Loved Money, Hate Credit, Road to Recovery.... IVA started 3/3/14 -- IVA F&F accepted 18/5/17
