A number of Payplan clients seem to be suffering from "moving goalposts".
Up to now, in common with many firms, Payplan have only taken pay rises during the year into account at annual review, with the extra due becuase of the rise only payable from that time.
However, it seems an increasingly common occurrence, over the last few weeks, for clients to be asked to pay the rise backdated.
Has Payplans policy on this changed ? And, if so, please could you explain why?
Many thanks
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
thanks for bringing this up I was mad as hell last week with Payplan for as you put it 'changing the goalpost'.One thing we need in an IVA is surety and security, to know that they can change their mind about how things are done is a frightening thought and very unfair.Not only is it affecting payrises but the way in which they collect overtime and any extra income. I would be glad to hear any comments from Lizzie and also ask her to voice our concerns.
Karen[:(!]
Let's hope that either Nick or Lizzie can pick up on this one.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
I spoke to PP last week about my impending payrise and they said that they will need to do a review straight away. However, I didn't think anything of it as it will be the first one I have had I assumed this was normal.
I also know some people have to send there payslips quarterly but I only have to send mine annually so there must have been some changes somewhere along the line?
There does seem to be a lot of difference between what is asked of clients.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
I understand that any company has to make changes to improve there service etc. However, I am suprised that everyone seems to have different rules about sending payslips over, notifying of payrises etc.
Plus, surely if these changes (and quite big ones) have been made then we should have all been notified in writing.
I havent really got any complaints with payplan, but I would like to have a clear idea of what to do if certain situations arrive and then I can rest a lot easier!
Definitely needs clarifying, if you only need to send payslips in annually but they then want to alter your payments immediately you get a payrise then this could put a lot of people into further hardship by having their payments backdated which does seem grossly unfair
I would have thought they would have to notify you in writing of such a change, surely it could cause serious hardship if you were asked to pay the extra on top of your regular payment, or even as a lump sum?
Were you asked to notify them of any pay rises at the time of the increase or only when your annual review was due? If it was the former and they didn't action any increases straight away, then it's rather naughty to backdate it now [:0]
I've had two payrises since being in my IVA and both times have received backpay. I was told on both occasions that the backpay was mine and that any increase would take place at my annual review if it was required.
Not had one this year and not expecting one for the remainder of my IVA (public sector) so won't be an issue but it should be clarified.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
I've just emailed him and asked him to look at the two threads in question so hopefully he will come back on this.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
I wonder whether the payrise issue has anything to with ones budget? We all have different incomes and circumstances. I know the I is for individual but that would be a nightmare for PP to administer with all their clients. I had a payrise march told I could keep until September review. Now personally I'm on the tighter side of the budget guidelines so does that have anything to do? Also could it have anything to do with p/£?
Incidentally I have my payslips reviewed every 6 months as I get paid varying amounts every month.
The road is 72months long starting September 2010.
My pay varies as well and my budget isn't too bad. Don't know if that has a bearing or not.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
In my first year I was allowed to keep a backdated payrise (which I was very suprised about)also holiday pay for days that I hadnt taken in the year I was allowed to keep (again suprised and pleased). Of course I assumed that this would be okay again this year but I had an email from Payplan to say they were changing the way they collected extra income and that it would have to be 50/50. Fair enough I hear you say and yes I agree but why change half way through, why do it one way and then change their mind. As I said its not the fact that I have to pay it over its the moving of the goalposts, its not being sure about what they are going to do, its unnerving.
Karen[V][V]
I've had no emails about that at all. I think they should stick to the same things all the way through. As you day Karen, it's quite unnerving not knowing what is going to happen.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
When I questioned the change our case worker informed us that the IP's were tired of not being informed of payrises so they were now doing it this way instead. I said previously we were informed that we didnt need to tell them about it till annual reviews and they just stated that the proposals like with all clients states that we must declare any extra income be it windfalls, overtime and payrises. So basically cough up and hand it over !!! Not impressed, especially after all the worry to find out within our case after demanding an early review to find out that on their systems that it hadnt been updated with our latest I&E done back in Jan so we were also in breech of our IVA. Even though we had letters conmfirming this had taken place and no changes were to be made. If we are to let them know of any immedaiate changes to our wages do we also do a monthly phone in on increases on our bills?? I wonder
