Dear toto
Thank you for your post. I am sorry that you are unhappy and that, as yet, we haven’t been able to resolve this with you. As you say we are dealing with the issues you raise in our internal complaints process and I know that you have spoken to a member of our complaints team. We haven’t sent you our formal response to your complaint yet. There are other options for you if you wish to take your complaint further, however. Freeman Jones is a member of a trade body called DEMSA. DEMSA has a dispute resolution process which is, of course, open to you. More details can be found here: .
http://www.demsa.co.uk/. In addition, as Foggy says, you can complain to the Insolvency Service.
It isn’t uncommon for people to be asked to pay extra into their IVA – additional monies as they are known, sometimes for an extended term. This could happen, for example, if it transpires that your actual earnings were higher than your allowed earning for part of your IVA term. And, as you posted here before, you have been able to put quite a considerable sum into savings accounts each month, which isn’t usually possible or allowed on an IVA.
It is in nobody’s interest that your IVA fails, especially this far into it, which is why we have asked you to respond with proposals to pay extra into the IVA which will make up some (but not all) of the shortfall that has built up. It’s worth noting that even with the extra money and extended term you will have paid into your IVA around 50% of what you owed your creditors at the outset. In fact your total saving is even greater than that as, in an IVA, creditors can’t add further interest and charges.
We do hope that we can work with you to resolve these issues and in just a few months you will reach the successful completion of your IVA.
