http://www.insolvency-service.co.uk/newipsearch.htm
There you can find his direct email address.
Send him an email. Beware he WILL NOT answer it and you will be kindly asked to not email him again as he is "too busy" BUT it usually does get somebody who knows what they are talking about to answer you.
Its a disgrace to be told hes too busy for the people who's mistakes pay his wages. YES hes there to help and YES he must work hard but this is peoples lives.
Melanie Giles and Ian Millington both take the time to speak to their clients. Ok granted, they are not in massive firms but they do work just as hard and also understand the importance of their clients worries at the same time.
There really is no excuse.
Good luck with your email xxx