Grant thornton ----Really need to know why when my IVA finished in September 2011 but was asked to make final payment January 2012 which I have done but its like 15 months and no sign of this ending.
I have emailed and rang them but end up speaking to someone who doesn't have a clue what there doing.
I have had enough waiting to restart my life , is there anything I and others can do because this is totally unacceptable and really starting to get on my xxxs.
Grant Thornton customer services are the biggest load of crap I have ever dealt with and still they keep palming me off when ever they can which is like once a year , it's a joke GT is a joke
There is nothing you can do unfortunately, just get on with your life as best you can, make sure you respond promptly to any correspondence you get from them and pray your certificate comes through soon xx
It is so wrong that you and many others are being kept waiting for completion certificates for this length of time. If it were me i would be doing my nut by now as you really can't move on fully as it remains on file at the insolvency register and your credit files.....
I would ring every week and insist on updates x
Sharing from experiences of dealing with debt
There is a solution for everyone .... Just need to stay positive !
I know exacty how you feel, I'm slightly luckier as my last payment was Feb12 so I've only been waiting 12mths, its so frustrating I've done everything they asked and I'm still no further forward, I was meant to be getting 2 weekly updates after I complained but last time I got an update was Jan fobbing me off again!!!!, I've sent about 5-6 emails since and had no reply. I spoke to someone last week after spending most of the day trying to get through and the only thing she could say was 12months is a long time not very good & hopefully it would be resolved soon but couldn't give me a timescale was just in a rush to get me off the phone I'm so fed up its unreal they just don't seem bothered I'm going to try contacting the person dealing with my case next week and ask about the complaints procdure!!
It's a bad situation with so many unhappy clients. Maybe they need to step up and sort things in house before taking on any further business. A few days spent corresponding with their clients wouldn't go amiss. However, every post you read suggests customer care isn't their priority.
Hang in there, keep hassling, record everything I.e. dates and times. You will get it and hopefully won't be long now x
IVA final payment left the bank on the 26th January 2013...looking forward to a debt free future.
So Sorry to hear of once again!
If this ends up being me i wont hesitate in reporting them to Watchdog so as to warn any future clients of their awful service. Seems they are playing god with people's lifes.
This is so depressing, so many us waiting for CC longer than 12 mths from GT...obviously the VAT and PPI has caused delays, but over anything over 12 mths is unacceptable. The lack of contact from GT is the main problem. I was told by customer service, not even they have a telephone number for the closure team, and they have to e-mail and wait 10 days for a response aswell. come on!!! surely they have a telephone number. I've sent 2 e-mails to the closure team over 3 weeks ago and not even a "received" email come back. its not going to be much longer before all of us will investigating serious complaint procedures. we don't want this, but what choice do we have. Our debt is still our reponsiblity. we are personally reponsible to sorting it out til the end, and THE END is the CC. I will do everything in my power to get my CC. even small things in life are difficult without your CC. ie...can't rent a washing machine, as my credit file has the IVA on it, can't rent a house, as estate agents want the CC, can't consider a shared ownership property or even think of it until my CC is here, the list goes on and on......do u know GT how much this is upsetting me. my family bent over backwards, and used their savings to provide a full and final settlement in Nov 11. not nice at all
After e mailing Karol last week re our 23 month wait for closure she did e mail me to say she would contact me the following day. I received an e mail at the close of business Friday saying she would contact me Monday. I don't think I am going to get that contact today as it is now after 6 30pm. I don't really blame Karol as in all fairness she is a lone voice on here doing her best to help all of the disgruntled GT clients but once again this is an example of very poor communication . On 1st May it will be 2 years since we made our last payment .
Some of the wait times for these closures is nothing but ridiculous. Surely something has to give and IP's should be struck off or the equivalent as they obviously do not possess the skills to manage their businesses properly or effectively. Something has to be done!! in light of the knock on effects this has to people in the IVA. I think its imperative that as many cases as possible are brought to the attention of the regulators providing the Company escalation/complaint procedure has been followed.
Yes If I don't get my cc as confirmed by Karol in the next few months I will be following gt's complaint procedure, and then if nothing is resolved i will investigate further complaints procedures to outside bodies. Hopefully gt it won't come to this and so far Karol has been great. Fingers crossed we can post good things about gt on this forum soon.
One of the problems with insolvency is that the majority of the people affected do not fully understand the processes involved through no fault of their own. The insolvency profession is actually one of the most heavily regulated professions there are and it is important that in these sorts of circumstances the relevant regulator needs to be made aware of the shortcomings at the earliest opportunity.
Not following any internal complaints procedure does not have any bearing on the complaint to a regulator because if there is a finding of misconduct the regulator will take acton regardless of what complaints procedure has been followed.
And taking 2 years to close an IVA is a blantent failure to comply with an industry standard SIP(SIP 3 which covers voluntary arrangements)which constituents misconduct and can result in disciplinary action.
Additionally an IP has to demostrate to their regulator that they have sufficient resources to properly handle their caseload in order to obtain or renew their license and it is quite clear that at GT there are too many cases. So at the very least a complaint should be made in every case so that others can be protected. For example the regulator has the power to impose restrictions on IP's licenses so that no new cases can be taken on until the current ones are brought up to date.
Matters such as failure to communicate or reply to correspondence may on the face of it look easier to pursue through an internal complaints process but they could be an indicator of too many cases.
I might add to JPS's post that GT are very coy about publishing their, rather inadequate, complaints procedure, which, in itself is against regulatory advice, and should form part of any and all referrals to the regulators.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
Great post JPS especially "Additionally an IP has to demostrate to their regulator that they have sufficient resources to properly handle their caseload in order to obtain or renew their license and it is quite clear that at GT there are too many cases"
My undertsanding is that just two IPs look after GTs IVA's. Does anyone know how many live IVAs GT are managing ?
I think it is only fair that IP firms are given the opportunity to resolve complaints internally.
clearly if this is fact that the insolvency profession is very heavily regulated, then there can only be one conclusion to draw from this: The regulators are also inept!
