"9.
Conclusion/Termination of the Arrangement
9.1
Where the arrangement has been fully implemented the supervisor should
conclude his administration as expeditiously as possible"
Which is a fairly bland statement with no teeth.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
The regulatory bodies are perfectly aware that some firms are struggling to close cases due to PPI and Paymex issues, which is why we are still awaiting the guidance from them which has now taken over four months to produce.
Most firms are now actively taking steps to close cases, albeit there is bound to be a backlog in the larger firms - especially if no cases have been closed within the last couple of years. I feel that it is highly unlikely that any licences will be suspended or removed. How would the regulatory body ensure that the cases were properly transferred to other IPs for instance? Having been involved in transfers of files a number of times, it can be very disruptive and unlikely to assist those awaiting closure.
The insolvency profession did not bring about the issues which have prevented some firms closing their cases, they were not welcomed, and in turn have cost us a lot of money as well. In my opinion, firms who may viewed as overtrading ought to be given a set timescale in which to close their existing cases, which is regularly monitored on an ongoing basis. Nothing like focusing the mind, when there is an important job to do.
I do feel that GT should be getting a better handle on these matters, Mel. They are well aware of various concerns and have done nothing visible to respond in any way, shape or form.
Apart from the closure delays, which, with a bit of communication, could have been, if not acceptable, understood, there is the lack of transparency regarding the complaints procedure, which, by all accounts, is supposed to be visible, but is not.
Had their "clientele" not been shackled to them and free to go elsewhere for better service GT would have folded by now ! And I am loathe to say that as I have fopund their running of, at least mine, an IVA to be excellent and they are being dragged down by one issue and the mis-handling thereof.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
I agree that the long wait would have been understood if only we had been kept informed of how it was going instead of being kept in the dark. If I had not discovered this forum I would have had no idea of what was happening.
The few complaints about GT we see on this forum are probably minisule to the extent of clients who are happy with GT. I think we should let them get on with the closure process which I gather is well underway now - and if the regulators need to intervene that is an issue for higher beings than us.
I'm not sure whether I have the right to feel that I haven't had the best service from GT given that I haven't been waiting as long for closure as others on here (is coming up to 9 months since final payment). Lack of communication is frustrating and things such as being sent an I&E form when I shouldn't have, calling them, being told it was an error, then being sent out a reminder telling me my IVA would fail if I didn't complete it, calling again and being told it was sent out automatically don't do a lot to increase my confidence.
How long is reasonable to wait for a completion certificate? Is it usual to wait three months after a final payment to enter the completion process? And when I last received a reply to an email, I was told that they couldn't give any time scale on competition. I suppose it all makes me not exactly unhappy but definitely not happy!
Paid F&F in July 2012 and received CC in July 2013
I definitely have the right to feel aggrieved after almost 2 years at the service received from GT. they first admitted that our funds had been wrongly allocated and then were unable to get the money back. Then it was due to the PPI fiasco . I have never ever had any contact with Mark Allen only once in a letter after I complained about this PPI and was told they would not be allowed to keep an iva open just to claim PPI. Really !!!! As for the lack of communication Well need I go on.
In the last 12 months since my final payment I have been dissapointed beyond belief with the performance of GT and there lack of ability to close my IVA. I have been fairly vocal about it on the forum.
Over the past 4 weeks I have seen a big change. They are still slow to answer emails but i do now have the email adress of a specific person who is monitoring my case. I also have received and signed the variation paper work and declaration of no claims. my variation meeting has been set for 8th April and i've had a letter to confirm this. I also received an email this morning to confirm that my final distributions have been calculated and added to the payment run so once the variation meeting is done my CC can be issued.
I am not sure if this is a result of interventions by Mel on my behalf and then Karol and Natalie at GT or they are genuinely upping there game. Either way, a clear improvement.
I hope others start to see these improvements too and will update the forum after the variation meeting.
Our case must be being monitored by the invisible man . How do they decide who is going to get their certificate. Is it names in a hat. Well our name must not be in the hat.
A lot, I think, Geordie, will depend upon where in the process you are -- this, in turn, will depend upon how quickly creditors come back with answers, final claims etc. (as well as how dilligent the individual case worker is and their case load).
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
