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kyla123x
- Posts: 119
- Joined: Fri Mar 11, 2011 7:57 pm
- Location: United Kingdom
hiya just to say i actually managed to speack to a real person at grant thornton how suprised was i!! it took exactly 9 minutes and 21 seconds for them to answer , they then took my details and told me someone will call me back that was at 1p.m this afternoon, i owe them my first payment which i sent the direct debit form back to them 6 weeks ago so thought they would like my money...... they didnt sound like it at all i asked if she could take the payment and she said it was a different department i asked to be put through but was told that they will call me back as they dont transfer people to that department i asked for their direct number and guess what ....they dont have one its the same number but.....some one will call you back ,so i asked for her name and told her i will be logging all details of this phone call cuz i dont want a nasty suprise if they decide i have breeched my iva, come on grant thornton sort it out!! do you want my money or not !! [:D]
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RRones
- Posts: 189
- Joined: Tue Jul 05, 2011 11:16 am
- Location:
They are very hard to get hold of at the min. I seem to get through 1st thing.
Keep trying and drop some emails as well as that have replied to all my emails quite quick
I just rung them to check a address changed and picked up in 5 mins. I would try them again
Last edited by
RRones on Thu Jul 21, 2011 4:15 pm, edited 1 time in total.
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Judo
- Posts: 1004
- Joined: Tue Mar 15, 2011 7:17 pm
- Location: United Kingdom
Hi kyla.
Exactly the same thing happened with me when my IVA was accepted. My 1st payment was due to go out 2nd May but even though they received my DD form back at proposal stage apparently it wasn't processed in time to make first payment!! I got passed from pillar to post before finally getting somebody to take my first payment over the phone.
GT are proving very difficult to get in contact with just lately. I refuse to phone them now as it just costs far too much money. They do seem to be responding ever so slightly quicker to emails so if I were you I would see if you have any luck that way!
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animaleyes76
- Posts: 1207
- Joined: Mon Apr 07, 2008 11:35 pm
- Location: Czech Republic
9 minutes.. I remember the days we used to get our bums slapped if calls weren't answered within 3 rings.. before they sacked everyone and went to india. .lol
