Grant Thornton customer services

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Shining

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Post by Shining » Fri Oct 21, 2011 6:51 pm
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great news animaleyes, try and do the blog, the nosey parker in me loves reading them!
IVA final payment left the bank on the 26th January 2013...looking forward to a debt free future.
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coachjambo

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Post by coachjambo » Fri Oct 21, 2011 8:13 pm
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I am now going to jump on the praising band wagon for GT. They have been great with me, I am currently awaiting my completion certificate...which Karol has told me to expect on Monday/tuesday next week! I feel like this is it...what i have been waiting for, for over 5 years! Something to show for my achievement!
Keep up the good work everyone...it is soo worth it in the end!
Thanks again GT!
IVA Completed June 2011!

Update is it has now been 6 years + 1 day since the start...it has all just been removed from my credit report! Soo Happy!

It was worth the long wait!

Now I am free again!
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ian1968

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Post by ian1968 » Mon Oct 24, 2011 8:41 pm
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GT was good to me as well. Finished over a year ago.
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flumpy dog

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Post by flumpy dog » Mon Oct 24, 2011 8:47 pm
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theyve been great to me too (sending out nice payment statements yay)
even though im not actually with them lol x
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ian1968

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Post by ian1968 » Mon Oct 24, 2011 8:50 pm
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Lol that's scary.
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flumpy dog

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Post by flumpy dog » Mon Oct 24, 2011 9:06 pm
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no lol ian when i got my iva approved they handled my mbna debt but im with mel giles-an extremely nice lady [:o)][:o)][:o)]
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james1981

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Post by james1981 » Fri Jan 27, 2012 12:46 pm
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i wish my experience was the same as all yours i think GT customer service is rubbish, you can never get thruogh i have tried for 2 hours to get through today just to be told i need to speak to CS, THATS WHO I HAVE BEEN CALLING!!!!!
Getting hold of GT is like pulling teeth i dont know what to do!!!!

my life has been hell since they took over blair endersby!!
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james1981

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Post by james1981 » Fri Jan 27, 2012 12:50 pm
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i have just had a letter about my annual review and quite a bit has changed jobs child etc and i need help, PLEEEEASEEE im pulling what hair i have out trying to get in touch with GT!!!
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DragonKeeper360

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Post by DragonKeeper360 » Fri Jan 27, 2012 1:52 pm
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just to chuck my €0.0236 (2p, lol)in...

Although we're still at the beginning of our IVA journey as we're just waiting to recieve our proposal, I have to say that I too am pleased with service recieved from GT.

We've recieved regular text messages and e-mails informing us of the progress and now have 2 people who can be contacted directly should any problems arise.

DK
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vince666

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Post by vince666 » Fri Jan 27, 2012 2:02 pm
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font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by DragonKeeper360

just to chuck my €0.0236 (2p, lol)in...

Although we're still at the beginning of our IVA journey as we're just waiting to recieve our proposal, I have to say that I too am pleased with service recieved from GT.
It's a shame that those of us at the end of our journey are not experiencing the same service levels from GT. I guess they've had our money so don't think we deserve the same level of service as new "clients". The way they are handling closures at the moment really isn't what you'd hope for from a firm of their standing.
Completion certificate received 31 March 2012.
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Pandy

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Post by Pandy » Fri Jan 27, 2012 2:39 pm
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James 1981,
Welcome to the Forum
Email Karol direct (her email can be found via the Ask the Experts section) make sure you put IVA FORUM in the subject line, that seems to get through to her and responded to quicker than emailing a nameless person.
If life is what you make it, I must have been in a strange mood when I made mine
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james1981

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Post by james1981 » Fri Jan 27, 2012 4:01 pm
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Thanks pandy I have done a couple of hours ago, no reply yet, I feel like screaming they are so hard to contact.
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vince666

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Post by vince666 » Fri Jan 27, 2012 4:41 pm
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Don't hold your breath James, Karol seems to have gone awol
Completion certificate received 31 March 2012.
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kallis3

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Post by kallis3 » Fri Jan 27, 2012 4:44 pm
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Perhaps she has a day off or is ill!
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
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vince666

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Post by vince666 » Fri Jan 27, 2012 4:58 pm
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She was in today according to her colleagues, but obviously hasn't had the time, or inclination, to call me as promised.
Completion certificate received 31 March 2012.
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