In early August I made my final payment of my 63 month IVA. As you can imagine it was a major milestone which I was very pleased to reach. Since then however, nothing has moved further forward and I cant even get my case in the closure queue! This is a shame, as I am and always have been a Grant Thornton 'customer', so there shouldnt be anything all that complex to deal with. All reviews have gone smoothly, I've paid everything requested and closure should really be a formality.
PPI has obviously got in the way of that. Despite never having taken it out, I got the usual 'you're being forced to make a claim' type letter from them - just a couple of weeks before my final payment. Having read on here you can sign a disclosure form to circumvent this procedure (as I hadnt taken it out, I'm more than happy to sign something to say I'll never make a claim) I duly requested this and was told a form would be in the post.
10 weeks later, I still have had no such form. On top of that, I expected at least for them to contact me after my final payment to tell me to cancel my standing order, and also to arrange the 'final review' - to check my payslips between the last review (which was done in Apr) and my final payment (August). At least then my 'part' of the IVA would be concluded, and my case could goto the closure team.
So, has any of this happened? Nope. Basically nothing has happened in the 10 weeks since my final payment was made. I had to contact them at least twice just to confirm I could cancel my standing order. And despite repeated requests, and subsequent promises that the PPI no claim form would be on its way and the final review conducted, neither has actually happened.
So - I'd like to ask if other GT customers that have finished their monthly payments recently A) have they requested and received the PPI form that you can sign and return to say you didnt have PPI and wont attempt to claim it in the future and B) have they had a final review actually take place and how long that took?
It seems to me that there is a new ploy to reduce closure backlogs and thats to actually prevent cases getting to the closure team in the first place! And of course GT's own slant on this is its 6 months to close the case - once it gets to the closure team! So if it takes 6 months to get there, thats actually 12 months. So far, it looks like I'm guaranteed a 9 month wait at the very least - and thats presuming my 'final rewiew' might actually happen in the coming weeks!
I think that you should arrange to have a chat with the closure team at GT to find out exactly what is holding up the closure of your case, and the timeline in which they hope to have matters resolved. Hopefully you will not have to wait too much longer now.
Ivoriva - can you please send me an email to ivacustomerservices@uk.gt.com with "IVA Forum" in the subject line and I will review your case.
Christine53 - I received your email yesterday and we will be in contact,
Kind Regards
Karol
Thanks Karol, I've just got a reply to the email I sent customer services last week and they are now requesting my payslips so I think things are moving forward. So if you have helped with this, then thank you very much - it is appreciated. If anything else is required, I will send you an email in the manner you describe above.
Andy and Mel - looks like the IVA forum is still going strong. Its been a while since I posted, and good to see you guys still around. The forum was invaluable at the start of my journey, and has continued to be so throughout my IVA despite my lack of posts.
Christine - I do hope you get somewhere with your closure. It really shouldnt be taking so long but I'm sure now Karol is on the case you should at least be made aware of what the problem(s) are.
Hi I have also just made my last payment and have sent an e-mail with no reply as yet in regards to what i have to do next !!! I had my Annual Review in September and have just receievd notification that no extra payments were to be made. Would live to know what is happening !!!
"Now Karol's on the case you should get closure soon", please don't hold your breath, I've been through everyone in the closure team and probably twice, now I get their best person on the job, not Karol I hasten to add, and still no closure, if you wait 9 months with GT you've had a result, trust me, they are the worst at actually telling you anything and then you can't believe it when they do finally contact you, and then just when they con you into swallowing what they tell you, they give it to some one else that just repeats what you were already told and so the cycle begins again. Best of luck with them
