Grant Thornton

Helping to resolve consumer disputes
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beccyboo

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Post by beccyboo » Mon Apr 25, 2011 7:07 am
This week I make my 59th payment. 1 to go, or so I thought! When speaking to GT they informed me my last payment is due in June. Prior to the creditors meeting when the IVA was set up we made an initial cheque payment. At Xmas 2008 (I think) we were told we made a double payment when the IVA was set up and therefore we were told to make a reduced payment December 2008.
My IVA was set up in May 2006 but Grant Thornton are telling me I made my first payment in July 2006. I know this is incorrect! I am angry but also very distressed to be told I have to make an extra payment as we had booked a holiday for which we have to make payment in June. I have asked GT for a list of ll my payments and the date they were made. Over the past five years I have asked for this information twice but GT never provided it.
 
 

kallis3

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Post by kallis3 » Mon Apr 25, 2011 7:38 am
Hi and welcome to the forum.

See if you can get hold of your bank statements to show when you made the payments and also keep pressing GT for a list of your payments.

Try speaking to your IP direct rather than a case worker, you might find that you get somewhere doing that.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

Shining

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Post by Shining » Mon Apr 25, 2011 11:27 am
Hi and welcome from myself too, I can imagine your frustration. Do persevere with this and if you can get your bank statements and highlight and copy the relevant bits I'm sure this can be solved.
IVA final payment left the bank on the 26th January 2013...looking forward to a debt free future.
 
 

beccyboo

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Post by beccyboo » Mon Apr 25, 2011 1:21 pm
Have now found letter dated 5 December 2007 from GT telling me I had over contributed as I made a payment before the IVA was approved (as I was asked to do). The letter asked me to make a reduced payment for December. However, I am correct that I have made 59 payments so far. Can GT make me make 61 payments?
 
 

kallis3

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Post by kallis3 » Mon Apr 25, 2011 6:09 pm
Speak to them tomorrow and insist that you are in the right and quote the letter to them. They should sort this out now.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

clareyfarey

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Post by clareyfarey » Tue Apr 26, 2011 8:13 am
Hi beccy

Seems they make a habit of this! I had to dig out bank statements from 2005 to prove I made a payment on acceptance date, and emailed them a table of payments to show I had made 60 payments. They didn't seem to understand at 1st, but I persevered, and they finally accepted my maths!

While I was committed to completing, I wasn't prepared to make more payments than the long hard 60 I knew I had made!

Keep at it, and let us know how you get on
Cx
60 Payments Made!! IVA completed Oct 2010

read my story
http://clareyfarey.blogs.iva.co.uk
 
 

MelanieGiles

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Post by MelanieGiles » Wed Apr 27, 2011 9:11 am
It should be fairly easy for them to send you this information - simply pressing a couple of buttons on their accounting system and popping the statement in the post to you. Give them another chase and tell them how worried you are about the completion - I am sure this will do the trick.
Regards, Melanie Giles, Insolvency Practitioner
 
 

beccyboo

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Post by beccyboo » Sat May 07, 2011 9:13 pm
Grant Thornton have now provided a schedule of payments. I made my first payment by cheque 01/06/06, IVA accepted 22/06/06. First standing order payment 31/07/06. Schedule shows 59 payments but I made another payment 28/04/11 making 60 payments. 1 payment 28/12/07 was a reduced payment because they said I paid twice 31/07/06, but they didn't refund the double payment. So, May will be my 61 payment but they are saying my last payment is 28 June! I have emailed them and pointed out their arithmetical error and explained May payment should be the final payment minus the reduced payment made 28/12/07. I have all my statements as evidence of this but they have not responded as yet. I have never missed a payment and have repaid 77K. Frankly I am staggered that they have made this error, and even worse, they don't seem able to understand simple mathmatical logic!
 
 

MelanieGiles

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Post by MelanieGiles » Sun May 08, 2011 2:16 am
Sounds like you are right - but do bear in mind that the odd few errors happen in all firms. I am sure that they will very soon agree your figures and then you can decided how to spend your new found fortune moving forward.
Regards, Melanie Giles, Insolvency Practitioner
 
 

SHAMROCK

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Post by SHAMROCK » Fri Jun 10, 2011 5:47 pm
I am in the same position. My first payment was in Jul 06 and GT are telling me that my last payment is in Aug 11. I have never missed a payment.
 
 

mark2

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Post by mark2 » Thu Jun 23, 2011 11:07 pm
Reading the above has me a little concerned as Grant Thornton have recently taken ownership of my IVA. I have one payment to go (July) and this was confirmed with my previous IP at BE. However, I can't get confirmation from Grant Thornton. What can I do if they try to take further payments from me? I'm cancelling my standing order as soon as the payment comes out, but will this effect the outcome of my IVA?
 
 

kazzafunk

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Post by kazzafunk » Thu Jun 23, 2011 11:11 pm
Hi Mark - do you have statements that show your 1st payment? I'm sure it will all be ok - don't panic until you need to. It's probably that they are still sorting out the IVA's they inherited - it doesn't necessarily mean there will be a problem. Think positive thoughts - you are so close now you must be feeling great!! Well done
Kazza

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http://kazzafunk.blogs.iva.co.uk/

IVA completed 21/03/2012
 
 

MelanieGiles

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Post by MelanieGiles » Thu Jun 23, 2011 11:54 pm
Try their Customer Services Department and explain your concerns. They will be sure to want to try and reassure you of the position with your IVA
Regards, Melanie Giles, Insolvency Practitioner
 
 

aran1980

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Post by aran1980 » Tue Jun 28, 2011 4:24 pm
Hi Guys,

I'm in the same position:

-On 60th month and just have made my final payment.
-Have been told to make another payment but I never missed one.
-My IP doesn't want to talk to me (never ever) but wants me to make another payment.
-Asked to provide details of all the payments few months ago, but nothing happened but they want me to make another payment.
-I've been tranfered (sold by BE) to GT.

Anyone help please?

Thanks
Aaran
 
 

aran1980

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Post by aran1980 » Tue Jun 28, 2011 4:27 pm
mark2 wrote:

Reading the above has me a little concerned as Grant Thornton have recently taken ownership of my IVA. I have one payment to go (July) and this was confirmed with my previous IP at BE. However, I can't get confirmation from Grant Thornton. What can I do if they try to take further payments from me? I'm cancelling my standing order as soon as the payment comes out, but will this effect the outcome of my IVA?
Hi Mark,

I cancelled my DD - if GT needs another payment the have to send me receipt for all the payments and need my IP speaking to me.

I'm damn sure of making all 60 payments.

Hope this helps
Aaran
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