Hi, It is now a year and 8 months since our IVA finished with GT, and still no closure paperwork!!! Now dealing with PPI claims - surely this is not right!!
You won't get much help here I'm afraid, been asking about the "PPI" issue for months and all I get is advice from those that gain most from seeing it through. I'm with GT and have been waiting since May 2012 for completion paperwork. I have in front of me GT's letter regarding PPI dated 18th February 2013 stating that failure to disclose PPI at the outset of the IVA could constitute a breach of the IVA, so having accepted an offer of full and final settlement in May 2012 and received payment of agreed sum, they then tell me I could be in breach of a contract that has been legally completed 10 months before, guess we're all paying for someone elses screw ups, personally I'd like to see this challenged legally. On the 13th July 2012 in the Supervisors statement of account it states " To date I have received "£xxxxxx from this source and can advise that payments are complete"
"I have in front of me GT's letter regarding PPI dated 18th February 2013 stating that failure to disclose PPI at the outset of the IVA could constitute a breach of the IVA"
This is a legal assumption by GT its not been legally ratified and is just one of thier many threats.
I asked them about this and the above statement is "In our opinion" was thier answer they finally did say they did have some legal advice on the matter but as we all know all legal experts have opinions but only what the courts say is legally binding.
Time to end of IVA 0 days
Time to end of GT dealing with it...CC recieved after a battle royal !!
The problem is rather simple though, having complied with the terms of the IVA fully, adhered to all the conditions laid down, made final payment, we are all effectively being blackmailed, it's a strong word I know, but it is just that, they won't issue a certificate of completion unless you sign the revised agreement, so you do it and guess what still no certificate, it's ethically and morally wrong, people need to get on with their lives. I'd like to start a fighting fund to challenge this in court, but unfortunately as I am still technically in my IVA, it would be a breach as I'm not allowed to have surplus funds.
I literally went to war with GT regarding all of this and found if you stamp your feet and shout loud enough you will make progress.
There is form that states you will never claim PPI that you can sign that GT provided to me after many many many phone and complaints. My advice, demand it, ask to speak to managers, ask to speak to your IP, refuse to accept calls backs and stay on the line until they either put you through or terminate the call. If they do the latter, call back and do it all again. They will get sick of you eventually. Some days i called every hour on the hour. Make a real nusiance of yourself and you will get somewhere!
We have a defined asset IVA and PPI is not covered within the terms of the IVA so we claimed PPI ourselves and paid it into the IVA pot. GT have tried every trick in the book to get us to change the terms of our IVA which would then make it an asset defined IVA but we are not going to..
Ultimately if the "expert" helped us draft an IVA proposal then they are as negligent as us in not including the PPI or including the catch all statement found in the R3 terms and conditions...
Last edited by nickjohn on Thu Aug 29, 2013 7:47 pm, edited 1 time in total.
Whether PPI is rightfully due to my creditors under the terms of my arrangement or not, they are welcome to it. As I have said before, they have written off 50% of my original debt and the same again in unpaid interest, so I am well ahead anyway.
Had this not all been dealt with by the IP I would not have claimed post IVA either --- just want to draw a line under the whole thing and get on with life -- looking forwards not backwards.
However, what I DO object to are the inordinate delays caused by this when all guidance and current precedent urges and allows for completion regardless of outstanding PPI.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
It would be very interesting to find out just how many people are waiting for closure at GT's leisure, having completed all payments towards their IVA. You can add me to the list. I made my last payment March 2012, had a phone call to tell me to cancel my DD and then sat and waited. Some eight months later I'm informed that I still owe a payment. Although I disputed this I decided to pay, hoping my completion wouldn't be held up. I also went down the complaint route at the same time because of the shambolic way they had handled the non payment. This payment meant I paid sixty two months into my IVA fund, alas, it turned out two were arrangement fees!!! I have received two letters from my IP, dated Dec 2012, stating ALL funds have been received and that he would forward my documents to the closure team, and I quote
' I have instructed my closure team to deal with your case as a priority in order to ensure it is closed in as short a time frame as possible.'
What a joke, I'd hate to be subjected to a normal closure time frame.
It was soon after this that the spotty letter appeared. Then the phone calls. I told them that their pestering was bordering on harassment and they needed to stop, which they did. Then nothing. So I started to chase them. I informed them that I was NOT miss sold PPI and they offered me a disclaimer form. This has been signed and returned, still nothing.
I took the advice of many on this forum and emailed Karol, twice. The second stating I would give them a week to reply then go down the official complaint route again. That was yesterday. I also rang and sat through endless recordings on a loop, only to have my call answered by the outflow team. Guess what, they rang me today, while I was at work. They left me a message to ring them, on the same number as the other day.
Sorry to be so long winded, but if I was to act in such a reckless manner in my profession, I would be fired, then sued. They seem to be getting away with murder.
I could make this post go on forever but won't bore you, just give you the gist of what's happened to me in the last couple of days. Yesterday I recieved a phone call from EIC on behal of GT telling me they would be sending me a "pink polcadot envelope"(!!) with forms in for me to sign re PPI. Whilst I am almost 100% sure we never had any mis-sold, I'll sign anyway (let them waste time if they want, as long as it gets me my CC!). However, today I recieved a disclaimer form from GT signed by the infamous Mark Allen, which stated if I didn't sign I would be in breach of my IVA!!!!!!!! I really really wish this company would communicate with themselves! I'm so confused now. Looks like another call to them tomorrow with a request for a "callback" as no doubt the overflow team will once again be taking all calls. I'll be bald by the time this is over with the amount of hair I've pulled out!!!
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by tinks81
I could make this post go on forever but won't bore you, just give you the gist of what's happened to me in the last couple of days. Yesterday I recieved a phone call from EIC on behal of GT telling me they would be sending me a "pink polcadot envelope"(!!) with forms in for me to sign re PPI. Whilst I am almost 100% sure we never had any mis-sold, I'll sign anyway (let them waste time if they want, as long as it gets me my CC!). However, today I recieved a disclaimer form from GT signed by the infamous Mark Allen, which stated if I didn't sign I would be in breach of my IVA!!!!!!!! I really really wish this company would communicate with themselves! I'm so confused now. Looks like another call to them tomorrow with a request for a "callback" as no doubt the overflow team will once again be taking all calls. I'll be bald by the time this is over with the amount of hair I've pulled out!!!
So if I understand things correctly, if we fail to sign the spotty letter giving GT rights to claim PPI we are in breach of our IVA. If we fail to sign the disclaimer letter telling GT not to chase PPI we are in breach..
Would love to know what part of my IVA says I am in breach if I don't help the IP chase (or not chase) assets, mine is a defined assets IVA with no mention of PPI and only says I have a duty to help the IP to undertake the terms of the IVA.....
you do not have to sign these letters if you do not want to ours states if you do not accept or do noy reply you will stay on the original terms of your IVA
