GT come up trumps

[Foggy]

Well ..... as many know I was "sold" to GT from RSM, and wasn't too chuffed, to say the least.

However, as said before, my dealings with them since "going over to the dark side" have been cordial and, I must say, pretty good. They have responded to my queries promptly and courteously and contacted me when they said they would.

As mentioned before I am going through my second review, well, the first with GT and promised to report on progress. As you know I was asked to send in my paperwork at the beginning of December. This I did, along with a covering letter requesting that consideration be given to a reduction in my payment. This was acknowledged promptly and I was advised that the review could take up to 6 weeks. I thought it might take longer due to the intervening Christmas and New Year holidays, so was prepared to wait.

Well, six weeks on and the review result arrived yesterday. No increase (Yippee) ... but no mention of a reduction (Boo). But they did express concern at the low level of my D.I relative to my payment.

After a bit of a panic at Foggy Towers and a swift email to GT (which, again was responded to promptly) my case was reviewed again. Within 24 hours I was told that a reduction had been agreed, within the terms of my proposal. I am hopeful that, if and when income increases once more I can up my payments again -- but, even after the reduction, factoring the extra payments I made last year and potential PPI, my creditors are still well ahead of the expected dividend.

Anyhoo ... the upshot is that I was deal with promptly and courteously. My concerns were taken on board and responded to positively. OK, there was a little hiccup -- but, with communication, it was overcome.

First GT review done and I must say, it all went rather swimmingly. So far GT are doing well in my book.

[debt tired]

Encouraging to hear a bit of good news re Grant Thornton after so many negative posts recently.

[Bradders]

I've not been contacted yet about my annual review, first payment was 15 Jan 12.

Good to hear it went well for you Foggy.

[luluj]

Great news foggy ....have a great weekend !!

[Niobe]

Great news Foggy.

[jeffw]

Great news Foggy. It is a great pitty Grant Thornton can't give the same service to all its clients.

[Foggy]

Hopefully it's a sign that they are, once again, getting on top of things. If so, let us hope nothing else hits the fan.

To be honest I was pleasantly surprised and was ready for a bit of a struggle.

[geordie123]

I have always been treat with courtesy from GT in response to my many e mails that has never been the problem. Hope they are still performing well when it comes to closure . That is the problem lots of us are having.

[Foggy]

Good to hear, Geordie.

Unfortunately closure problems are plaguing most companies, and, as I have said elsewhere, it seems to be the larger companies who are having trouble adapting.

However, Payplan and Cleardebt have finally made some headway -- which should make it easier for others to follow --- lets hope they take up the challenge.

[GilliB]

That's great news Foggy. It's also a great post which gives some positive feedback about GT. x

[Gareth.hs]

Hi foggy, pleased your review went well.
I too have been sold to GT from RSM and seem to remember last year my review was before yours, I haven't had any correspondence yet regarding my 2nd annual review (1st with GT).
Although my review with RSM last year was eventually completed satisfactorily, it was a very stressful experience which wasn't resolved until mid March (started in Dec), which hasn't left me looking forward to future reviews, especially as it will now be with a new company.
Is it my responsibility to chase GT to remind them that my review was due in December or will my review date have slipped to align with when the last one finally completed?
What happens if I don't have a review?

Regards

Gareth

[Kev.02]

I would have thought, review dates would remain constant regardless of the length of time taken to carry out the review?. On an up note it was nice to read something positive regarding GT. I'm with DFD and my reviews where the same time each year

[TheArtist]

Foggy, thats good news. But just a thought. In most industries, banking included, when it hits the fan, you, me, us, do not take a second to come out steaming red. We b**ch about them and really take them to task. And thats all they ever get. What if, big if, like you recently, if you, me us were to email our companies back to, this time, say how well they had done and give them a pat on the back? It would take five minute. Maybe this sort of response would filter through and possibly resonate around. What harm could it do.

[Shining]

Great news Foggy re the review and let the good communication and service continue x

[Foggy]

Hi Gareth. Your review date will stay the same and it could be that, due to your case only hitting the GT system in November, a nudge wouldn't go amiss.

You do need to remember that the IVA is your IVA, and it is also your responsibility to ensure it runs smoothly I do remember a flyer included by RSM to this effect in my original paperwork. So, I am proactive and if somethig doesn't happen as it should I do, politely, bring it to my firm's attention.

I would give Karol an email to check things are progressing.

The Artist, you make a good and valid point. I, like all of us will make my frustrations heard when all goes wrong. But I do, when warranted hand out plaudits too

I remember when my daughter was young and particularly difficult, we went and had her fitted for some new shoes and the sale lady coped admirably well. I later phoned and spoke to the manageress, praising the young lady. The manageress said, "Thank you very much for taking the trouble to phone us. I will tell xxxxx and I am sure it will make her day. She has been having a very bad time lately!"

So, yes, I think we do help by praising the good too.