GT equity and interlocking ivas

[vlc1507]

Hi again, sorry for more questions, just reviewing all the correspondence between us and Gt with a view to complaining to the IPA their complaints procedure states if you are dissatisfied with the senior managers response you can direct a complaint to their head of Quality and Risk management- should we do this before we go to the IPA? Don't want to be accused of not following their complaints procedure.
Thanks in advance

[longslog101]

this is lifted from another topic and wasmade by foggy pretty recentl, I searched this forum for "Grant thornton complaints procedure" funny old thing got a lot of hits !!

font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>From earlier posts, this is the GT complaints procedure (if it gets as far as complaining to the Regulatory Body (IPA, in this case)the complaint will be against the IP ( who is the member) not the company (who is not):

1 If a client expresses unhappiness with the service provided by this firm, then in the first instance the concerns will be dealt with by the manager responsible for the area that gave rise to the complaint and you will receive a formal response in that regard within one month of the date of this letter. Should we require additional time to investigate the matter, you will of course be advised accordingly.

2 If the matter cannot be resolved by the relevant manager, you can then direct your complaint to my designated senior member of staff Mr Paul Madden at Grant Thornton, Waters Edge, Clarendon Dock, Belfast, BT1 3BH.

3 If you continue to be dissatisfied with my firm's response to your complaint, you can then write to Ms Fiona Beighton - the Head of Quality & Risk Management who deals with any complaints arising from the firm's recovery department - at Grant Thornton UK LLP, 30 Finsbury Square, London, EC2P 2YU.

In the unlikely event that my firm is unable to resolve your complaint you can then complain to my regulatory body – the Insolvency Practitioners Association.

so it would seem the risk & bla bla is part of the complaints procedure, so I would write to them first and give them a deadline (I'd say 10 working days is reasonable),at which point you will be writing to regulators, CAB and other third parties about their practices !!

I don't know where foggy found it on their site as I cant find it, you'd have thought it would be in the google cache of favourites !

good luck

[longslog101]

if you look google Fiona Beighton she is not the head of Q&R Management there, but her linkedin profile connects to head of Q&RM which is someone by the name of https://uk.linkedin.com/in/suenyman

I just wouldn't put a name on it, just title.

[vlc1507]

Thanks for the info longslog101 i to tried to Google the complaints procedure but couldnt find it.
i will do as you suggest and not name it but title it and give 10 working days for a response and if no joy then i will go all and contact everyone i can think of that may be of use!!
thanks again greatly appreciate all your advice

[vlc1507]

Thanks for the info longslog101 i to tried to Google the complaints procedure but couldnt find it.
i will do as you suggest and not name it but title it and give 10 working days for a response and if no joy then i will go all and contact everyone i can think of that may be of use!!
thanks again greatly appreciate all your advice

[lifenoteasy]

There is a statement linked to their complaints procedure in their disclaimer http://www.grant-thornton.co.uk/Hygiene/Disclaimer/.

Be warned - they have made it even more vague because they now have to deal with so many different areas of compliance.

Also the disclaimer pretty much confirms that for IVA's the complaints process only applies to the LLP members that undertake that type of work.

In other words if you cant get any sense just complain via the Insolvency Service route.

[vlc1507]

Hi Lifenoteasy,
Thanks for the info, we have compiled a complaint so will send as Longslog101 suggests and if no joy we will go via the complaints gateway.
Will keep you all updated

[longslog101]

great result in this thread with an update http://www.iva.co.uk/forum/topic.asp?TOPIC_ID=71208