Having paid my final payment in December I have been told by the people at Grant Thornton that it will probably take 6 months before they will issue my "Certificate of Completion". Is there anything I can do to get them to move quicker?
Also, it is my understanding that any windfalls in this time may still be included until I have the "Certificate of Completion". How can this be legal as I entered into 60 month arrangement and this is month 61?
I made my last payment 16 weeks ago to GT, on friday i asked them for a progress report, i was told it takes 6 months for the completion process, i asked why, i was told it takes that long to clear my debts, they asked for my phone number and said someone would phone me on monday, i will let you know what they say, i just don't understand why some iva's close in a couple of weeks and some take even longer than the 6 months i have been told to wait, if across the industry it is normal for an iva to usually take 60 months with an extension for some of 12 months to finnish, why can't a standard time be given of say 1 month for the completion to take effect. When i entered into my iva at the beginning there was no mention of having to wait another 1/2 a year after making the final payment.
Strewth, that's not on.
I'm with GT as well, i have 15 months to go though.
I know the payments finish, but, we have paid our dues and done the time.
You should find out on Monday but is it all down to the ppi/vat wrangle?
Aucto Splendore Resurgo.
IVA accepted May 2007.
Extended by 12 months in lieu of equity March 2012.
F+F offer accepted May 2012.
C of C received August 2012.
IVA dropped off credit file 24th May 2013.
I completed my IVA in October and I am still waiting for my completion certifcate from GT. I was emailed and informed that it will take 6 months to complete. I look at it as well doesn't matter when I receive it as long as the completion certificate has the October date on it and that I can then pass that to the credit agencies. We all know it takes 6 years to get the IVA off the credit agency report but
in saying that my only negative on the 6 months delay is getting my name off the insolvency register. Can't GT write to the courts and let them know we have completed our IVA and remove our reports whilst waiting for the certificate of completion?
This doesn't surprise me. I was formerly with Blair Endersby and my account was moved to GT when they took over. I applied to finish my IVA early and had a settlement figure agreed (whilst still with BE) in february last year. I then paid the money over in March. It was around then that GT took the account over. I was originally told that the completion process could take up to six months but was assured that it usually only took 3.
I spent the next few months phoning/emailing GT asking how the completion was progressing. They would never provide any information other than that it was with the completion team and would be sorted within six months.
As time passed they continually moved the goalposts however I was told that it would certainly be sorted before the end of the year. That was in October. I am now awaiting their 'call back' to see what is going on.
It seems that every time you try and get hold of these people you spend 20 minutes on hold to get put through to a switchboard who assures you that someone will call back, which they don't do.
It is so frustrating for people who would just like an answer or explanation as to what is happening, it seems that IVA companies think that because you are in an agreement which you can't get out of they don't have to give a **** about their level of customer service.
I don't know how the companies are regulated but it would be interesting to know if there are any official complaints procedures.
My advice to people in this period of waiting for completion certificates is to just try and forget about it as the more you try to do to get things sorted the more wound up and frustrated you get.
Last time I tried to phone up Grant Thornton I was told that the department that dealt with IVA's had now closed. Which was not bad when I phoned up in my lunch break.
I am currently awaiting my completion certificate my IVA ended in December. Hopefully I do not have to wait till June for it.
My second year review, first with GT after moving from BE, took from Oct 4 to Jan 16 for them to write to me and inform me that my payments will stay the same. All good on the payments but poor on the time it took to finalise my review, I just know when my final payment is made it will take an age for GT to get into gear and issue my completion certificate. Each month it seems there are more and more complaints aimed in GT's direction, I think Karol is going to have a full email box more frequently!
I got a report from BE on my first review, nothing from GT just to say the payments will stay the same... must be too much bother.
Last edited by MerlinL14 on Sun Jan 22, 2012 3:58 pm, edited 1 time in total.
Last Payment made 04/12/14. Completion Certificate 25/7/15. IVA company GT. No Issues
Hello all, to recap i phoned GT on Friday for a progress report of where my completion certificate was in the finnishing process, they said the department who would be able to tell me this would phone me back before 5.00pm when they finnished work for the day, as i had a doctors appointment during the afternoon i asked if they could phone me back on Monday instead, he said that would be ok, so today i waited in all day even arranging with my boss to start a little later as i was waiting for a phone call, guess what they didn't call me back, they must have been really busy, maybe they will call tomorrow, why do people say they are going to phone you then don't even bother, it makes you begin to think they had no intention of phoning in the first place, especially as this has been the second time this has happened. I have had nothing but praise for GT throughout my IVA, but when you get let down more than once it begins to annoy you and makes you think that maybe they don't deserve my praise. Grant Thornton i know you take six months to complete, "Please" just let me know at what stage i'm at in the finnishing process and you will go up in my estimation once more.
David - apologies that you did not receive a phone call yesterday. Can you email me in order that I can identify your case and look into this for you?
I look forward to hearing from you.
Kind Regards
Karol
I'm with GT and my IVA finishes in March [:D][:D][:D]
To be perfectly honest I couldn't care less how long it takes for my 'Certificate of Completion' to be issued as long as in the meantime I'm still legally protected from my creditors and equally important I can cancel my standing order and start my 'debt free' life, I would also have thought that after 60 months are up, any overtime, bonuses or windfalls would be yours to keep.
I am assuming what I am saying is correct but stand ready to be corrected by one of the experts, I will be really disappointed if I'm wrong. [V][V]
IVA COMPLETED ON THE 17th MARCH, FINAL I&E COMPLETED 26th APRIL, COMPLETION CERTIFICATE ARRIVED 2nd AUGUST
I have just managed to get through to someone that can actually talk about my IVA (although I did have to call myself as the call back I requested never came) It may be worth giving them a call now David!
As it turns out my completion paperwork has been passed onto the completions manager for final review today! It has been a long 10 months since my F&F was agreed but it seems that I should recieve certificate within a couple of weeks.
I know there alot of people out there who are in the limbo of waiting for completion certs and although you know that all payments have been made the IVA still remains at the forefront of your thoughts.
I know that each case is different but I feel that there should be a standard period allowed for IP's to obtain completion. When I take on a project at work my company signs a contract saying that it will be complete by a certain date and if I don't meet that date they will be held responsible and would be very unlikely to recieve any repeat business, sometimes there are even fines involved. KPI's are used in all manners of business, maybe IVA companies should be subjected to them too.
At the end of the day we are all in this position (mostly) through our own doing but, I don't think we should suffer just because we have signed up to an IVA company that is not equipped to handle the work it has taken on. Even if I went back to when GT took over BE I dont think I was in the position to say no, I'm not happy with going with you I'd like to swap to another provider. Of course you would then be faced with going through the whole process again and are more than likely going to have to pay another set of fees, I know that this won't be taken directly from your own pocket but it will come out of the divident paid to the creditors which at the end of the day is the whole point of the IVA. I suppose the point that I am coming to is that I think the IVA firms should be more tightly regulated as they are not all as dedicated when it comes to customer service as other companies, without mentioning names people that use this website will probably know those that I am talking about.
I don't understand the logic of what you are saying [?][?]
It can't possibly be fair when some companies complete within 4 weeks whilst other companies take 6 months this means you could be liable to paying overtime, bonuses etc for varying periods of time depending on how quickly your IP finalises your IVA.
I thought 60 months and I've kept my end of the bargain and I haven't seen anything written down to contradict that, unless someone knows different.
IVA COMPLETED ON THE 17th MARCH, FINAL I&E COMPLETED 26th APRIL, COMPLETION CERTIFICATE ARRIVED 2nd AUGUST
