I feel for all of you who are unhappy with this development, and sincerely hope it won't have any adverse affect on your IVA's. It does feel a bit weird how no consultation has been done with clients having to move over - seems like some people are finding out on here. Or am I wrong and you received notification? If you did, were there any assurances? Equally, GT have had quite sustained negative press, so have they assured their clients re: improvement/no further disruption in service?
IVA journey started: 30th March 2009. Settled: 17th July 2012. Completion Certificate received: 13th March 2013. Breathe. x
GilliB ---I have had no contact at all from RSM on this, only finding out from a press release I stumbled upon.
Somebody did mention that it is on the RSM website, but I have been unable to find anything there.
I have spent two years building a history and some sort of rapport with the staff at Tenon and feel that they are, what you could call, a "honest broker" between me and my creditors. GT, on the other hand, appear to be much more creditor orientated ... we shall see.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
Foggy. I'm lying here shaking my head in utter disbelief. It's incredulous that both companies should disregard their clients like this. Even planned bank mergers are publicised and they let customers know what/if any effect it may have on them. They then at least had the option to change banks altogether. In this case, IVA clients can't choose to do that and the companies know it. Contemptuous!!
IVA journey started: 30th March 2009. Settled: 17th July 2012. Completion Certificate received: 13th March 2013. Breathe. x
Hi Gill, we have had no notification either it was only because i read something that mel had posted that i found out, i have been in contact with Tenon almost weekly for the last month regarding our situation and not one word has passed their lips, just worries you when the proposed sale is taking place so quickly, its a done deal from what i have read, i just hope that this goes smoothly for all of us and gt get thier act together this time
I was with a brilliant company for most of my IVA - Invocas. I had a regular case worker and she helped me out at every stage. They were also open to discussion at every review and a variation that we had.
It was with great dismay that my account was sold off to Cleardebt in my final year.
By being sold on, I found that where before you had some form of relationship or at least human contact that you were now indeed a case number and shown no compassion whatsoever!
7 years after starting an IVA I finally received a completion certificate from ClearDebt
Why don't you guys wait and see about the new arrangements before passing judgement. There really is no need to be sending out negative messages to former RSM clients and worrying them unecessarily.
I really don't see it as passing judgement, this is about people sharing their own lived experience and/or fears of the unknown. The fact that clients are finding this out in the public domain is unacceptable. They have no choice but to wait and see what happens, because there is nothing they can do about it now - short of deliberately failing their arrangement and moving elsewhere, who is going to do that? To me, this comes down to poor customer service - lack of communication = disregard and disrespect. Period.
IVA journey started: 30th March 2009. Settled: 17th July 2012. Completion Certificate received: 13th March 2013. Breathe. x
Hi there we are with tenon our yearly review is taking ages it's 8 weeks on the 5 th of October we have not heard a thing from tenon all we get when we ring is they are behind with there paper work . Also nothing has been said no paper work sent out regarding gt taking it over what a nightmare this could be especially when u don't know what to expect anyway .
There is no requirement to advise debtors of case transfers, but I am sure GT will write to all affected people as soon as they can with reassurances of support where it may be needed. There is bond to be some slight disruption to normal service until they get things under control.
I think this issue here Mel is nt that there will be a slight disruption..we have read enough stories on here from former BE clients who were taken over by GT, we know how their lives were put through unneccessary stress, how they couldnt get replies, couldnt speak to the right people, how they despaired of ever getting things sorted out. How the call often came to Karol (and still does) to pick it up and try to sort it out. Those people didnt suffer a slight disruption and like us as RSM Tenon clients, had absolutely no choice about the situation.
Maybe GT will have learned from their experience of picking up the BE casebook, maybe they will put sufficiently skilled resource in place.
But it sounds like I'm not alone in thinking they won't and also not alone in saying I wouldnt have chosen to have my IVA with this company.
This may be a negative message, but frankly GT have been sending out their own negative messages for quite a while now.
I am worried about this also, i with tenon, and have only 4 payments left to go. so far tenon have been good, but reading all the negative about gt over the months now feel i will waiting a hell of a long time for final certicate when finished
Never regret what you done in life, regret what you have not done,
final payment made
NOW THE WAIT
I completely agree Bradders when you have no choice and you also have very little information regarding what is likely to be a disruptive time anyway then you can not help but worry,
Mel im not passing judgement simply expressing my concerns about what may happen, along with all the other posters on here I have read negative things about GT and am drawing on what experiences members have had Karol looks as though she will have a very busy time ahead of her and from what i see on here im sure will do a great job but if GT do not put the resources into this takeover then unfortunately there are going to be some rough times ahead
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by MelanieGiles
Why don't you guys wait and see about the new arrangements before passing judgement. There really is no need to be sending out negative messages to former RSM clients and worrying them unecessarily.
Mel, with all due respect the new arrangements are irrelevant. The fact is that we are being shunted to a company we did not wish to go with in the first place!
On this forum we place great emphasis upon speaking to a number of companies and selecting the one which "feels right" --- we have had that choice taken away!
We are not sending negative messages to former RSM clients ...We ARE former RSM clients.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
I might add that I can see the "wisdom" of a transfer when a company goes broke or an IP dies or retires. but, in this case, we are simply being sold on as a disposable asset.
We do not have the choice to change during an IVA for other than substantial reasons (if then), why should the IP be able to shuffle us off ?
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
