GT's complaint procedure

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Lottie12

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Post by Lottie12 » Thu Mar 14, 2013 11:24 am
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There was a post on here recently which i can't find, relating to the steps you have to go through to complain about GT. It was a post with names of people and the departments they work in. Please does anyone have the link?
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Foggy

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Post by Foggy » Thu Mar 14, 2013 12:09 pm
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9th post down:

http://www.iva.co.uk/forum/topic.asp?wh ... 151#504086
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
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hellena

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Post by hellena » Thu Mar 14, 2013 12:44 pm
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The post is titles so frustrated with time it take I thing if not email me as I put it on there
hmpattinson
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Lottie12

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Post by Lottie12 » Thu Mar 14, 2013 1:35 pm
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Thank you Foggy, i have the details now. Hellena how is the closing process going for you? any further developments? I am waiting for paperwork for the variation terms and conditions for PPI.
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hellena

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Post by hellena » Thu Mar 14, 2013 3:38 pm
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Not heard anything :(
hmpattinson
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Lottie12

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Post by Lottie12 » Thu Mar 14, 2013 5:08 pm
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Did u send Karol a email ? She's very good.
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hellena

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Post by hellena » Thu Mar 14, 2013 7:48 pm
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yes but still nothing from them going to leave it till next week then start the complaints procedure. Little esle i can do really. What about you?
hmpattinson
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Lottie12

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Post by Lottie12 » Thu Mar 14, 2013 7:57 pm
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Karol got back to me and is looking into my case. I am sure she will be In contact. She so far has been excellent.
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foreverbroke

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Post by foreverbroke » Fri Mar 15, 2013 6:34 pm
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Hi Does anyone have the name of the manager we need to complain to in the first instance? Can't find anything on GT website and have had absolutely no reply from GT in response to my emails and the tc advice has been placatory as far as I can tell as I just get told that someone from the closures dept will respond soon.....sent 1st of a few emails on 20 Feb!
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Foggy

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Post by Foggy » Fri Mar 15, 2013 8:07 pm
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The best we have is in the link in my post above, foreverbroke. Despite assurances that the formal complaints procedure should be on their website, as per regulators requirements, there is no sign of it.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
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