I'm not insolvency expert, only 3 years into one myself.
I have had many years of working in the retail banking industry and worked closely with people requiring mortgages, remortgages, loans, secured loans etc, many of which are involved in some form of debt management arrangement, and have seen many people obtaining property valuations and then being offered finance to release equity from the same company.
These companies have seen that many people with less than excellent credit ratings, require these funds and cannot get this from anywhere else- being turned down repeatedly, so tend to draw up agreements with brokers themselves- sometimes they may even offer this as part of their business. These people are always under no obligation to accept and can get valuations and source lenders elsewhere if they so wish to do so.
I would personally obtain my own valuation from 2 different companies, and acquire a new redemption statement for the mortgage outstanding and then see how this compares to what has been shown to you.
Our policy states that we acquire our own valuation and if no equity, we are finished, if equity is present we are to remortgage or extend payments for another 12 months in lieu of this, and this was discussed at the start of our IVA during our advice stage.
Some people are told that supervisors will obtain valuations for them and perhaps different means of releasing the funds - that is why these are all individual arrangements.
Personally, I would say that it depends on their wording on this as to whether they are or are not working unethically.
To many people, entering into an IVA to pay debts at a sometimes lower value per month, and sometimes wiping off some at the end of 6 years is unethical ...
At the end of the day, if you are not happy to go along with something, you must seek advice on what you can do surrounding this and if you are unhappy with your IP's decision, then register a complaint or speak to the regulators.
Started IVA 27th Feb 2012 - Due to complete 27th Jan 2018 !!
Full & Final submitted and accepted 30th March 2015, paid 10th April 2015 - 3 yrs 1 month into IVA
Completion Certificate received- 30th April 2015!!