Thanks Gemma, I've had an email off her today which hasn't mentioned any of this at all. I just want this all over now, this has all been going on since September last year
Gemma is sure to keep the pressure up on your behalf tj40. Payplan's clients are fortunate that she really does care about dealing with complaints personally, and she has a great reputation for getting things done.
Thanks Gemma and melanie, its a shame though that I've had to result to this, Gemma has told me something completely different to what my Case Officer has said. Wish Gemma was my Case Officer