HFO Debt Collection Agency

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inamess

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Post by inamess » Mon Aug 13, 2007 11:50 am
I was just wondering if anyone has had any dealings with a Debt Collection Agency called HFO, They rang me on Saturday Afternoon at about 6.00pm chasing a relatively small amount of money and they wanted to set up a payment plan, they asked me for my bank details to set this up and when I refused to give them to them they asked for my National Insurance Number, I told them that I wasn't prepared to give them my personal details over the phone, has anyone else had a creditor asking for these details and can they do this.
 
 

Adam Davies

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Post by Adam Davies » Mon Aug 13, 2007 12:59 pm
Hi
I haven,t heard of these or anyone asking for a NI number.Hopefully our expert Storm will be able to shed some light on this unusual conversation.
regards

Andy Davie
IVA.co.uk Spokesperson

About me:
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IVA Helpline: 0800 197 4838
http://www.iva.co.uk/iva_helpline.asp
Andam Davies
 
 

Sadsack

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Post by Sadsack » Mon Aug 13, 2007 1:17 pm
Hi inamess

I have just done a web search and have come up with a few interesting articles relating to HFO. First and foremost, having read these articles - DO NOT GIVE THEM ANY INFORMATION!!! Whatever the debt is, no matter how small or large, whether it be your debt or not, the onus is on them to prove that the debt is yours.

It seems that there is some involvement with CapQuest?????

Here are some links for you to log onto.

http://www.consumeractiongroup.co.uk/fo ... 1-hfo.html

www.grumbletext.co.uk/vt.php?p=21126 - 187k


Hope this helps

Sue


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Adam Davies

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Post by Adam Davies » Mon Aug 13, 2007 2:52 pm
Hi
Heres a thread from Storm about Capquest
http://www.iva.co.uk/forum/topic.asp?TOPIC_ID=4528
Regards

Andy Davie
IVA.co.uk Spokesperson

About me:
http://www.iva.co.uk/andy_davie_profile.asp

IVA Helpline: 0800 197 4838
http://www.iva.co.uk/iva_helpline.asp
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Janey

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Post by Janey » Mon Aug 13, 2007 3:30 pm
I had dealings with HFO before my IVA was accepted. I first got a postcard through the post, at first I thought it was from a delivery company because they are so similar. You then have to ring what you think is a re-direction centre and then 7 days later you get the paperwork to say that they have taken over a debt - that is where the problems start. The staff really do not care about what they say and on a number of occasions I was told that I was a liar and that people like me deserve all they get and that they would get their money no matter what - they are so frightening and on numerous occasions I ended up in tears. They tried to get me to transfer all my debts with them but I insisted that I carry on with the DMP and that they would have to deal with them direct. They said that they had never heard of my DMP company, Payplan and that they would not deal with a third party - this is absolute rubbish because they do. Basically what I did was to carry on paying my original creditor each month and ignored HFO, luckily for me this worked and I got my IVA accepted. Anyone dealing with this company please just stand your ground, be polite but never give them any un-necessary information, do not agree to giving them extra money and consult with someone else eg. DMP company or other agency before agree to anything.
 
 

PoorbutHappy

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Post by PoorbutHappy » Mon Aug 13, 2007 6:40 pm
I too had dealings with HFO. They bought my barclaycard debt.

They sent a letter. The nice bit was the "beacause we are a recovery specialist rather than a lender, we do not write debts off".

So I phoned them up, gave them details about my IVA, Melanies details and basically told em to ermm...well you can guess.

Because the geeza I phone seemed a bit on the numpty side, I phoned them again the next day and re confirmed all my details.

Well imagine my surprise when they phoned me, 2 weeks later at work, as I hadnt been in touch. Not on my mobile or anything, actually at work. Even left a message for me to ring them back!

If I knew who to complain to I would. FOS wasnt interested...so if anyone has any ideas....

Anyway I shouted at em again that evening and havent heard anything more from these no debt writing off recovery specialists.

The good thing about it all, my Barclaycard debt was down £400 from my last statement/amount stated in IVA documents.....so thats another £400 debt gone!
 
 

lenalena

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Post by lenalena » Mon Aug 13, 2007 7:06 pm
Hi

I have looked in to HFO and as they do not appear to hold a CCA agreement they can not enforce a debt.
I would write to them demanding a copy of their compliants policy and their CCA license number.
Do not let them get away with harasment and if you are in an IVA send it all to your Insolvency Practitioner and them deal with it!

NI number could be to do with the DWP eligible Loan Deduction Scheme (EDLS), but i could not find out if they are registered. ELDS is where a debt can be deducted from benefits that you receive now or in the future. (any CCA agreement will need to have wording on it something to do with the DWP this only came in to force this January 2007) But they would obviously not be able to do this if you are in an IVA.

Good Luck, Lenalena[8D]
 
 

Storm

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Post by Storm » Mon Aug 13, 2007 9:12 pm
HFO arn't part of Capquest....

They are headed by Badri Nathan and Kevin Harper.

There trace dept uses a company called CDMS part of Littlewoods which is also used by Inland Revenue.

Horrible company to be honest... use any tactic in the book to get you to talk to them.

I have seen a copy of there internal collections scripts / training and it pretty much advocates the use of any tactics possible.. lieing, cheating and imtimidating.

They aren't members of any of the trade associations and are generally disliked by most creditors bacause of the number of complaints the lender gets.

But they do buy very barren debt ie: lots of collection actvity but going knowhere and rely on bullying oppressive tactics to generate returns.

My advice with this company deal only by letter once they get a number they are relentless.
 
 

MelanieGiles

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Post by MelanieGiles » Mon Aug 13, 2007 9:16 pm
Storm

Can I just say how lucky we are to have your expertise on the forum, which you are prepared to share with us. I find your advice so useful in my day to day work, and you always seem to be there when you are needed. You must be an avid forum reader, who pounces on the posts where you know you can add real value.

Many thanks for your input.

Regards, Melanie Giles, Insolvency Practitioner for over 20 years.

For further details contact me at http://www.melaniegiles.com and view my IVA blog at: http://melaniegiles.blogs.iva.co.uk
Regards, Melanie Giles, Insolvency Practitioner
 
 

Adam Davies

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Post by Adam Davies » Tue Aug 14, 2007 10:43 am
Hi
I,ll second that
Regards

Andy Davie
IVA.co.uk Spokesperson

About me:
http://www.iva.co.uk/andy_davie_profile.asp

IVA Helpline: 0800 197 4838
http://www.iva.co.uk/iva_helpline.asp
Andam Davies
 
 

bigcol

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Post by bigcol » Sat Aug 18, 2007 9:21 am
Hi,
I have had HFO on the phone to me yesterday, 3 times!!!
They are demanding I pay them £86 plus costs (£130) to cover a so called debt from the 3 mobile phone company from over 3 years ago!!!
They have been told ONLY to contact me by e-mail, and not to phone me, although, where they obtained my number from is a mystery, as I never gave it to them. They even managed to get my company mobile number, and left a voicemail message on that, asking me to phone them, which I wont.
I have heard that their tactics are somewhat brutish.
I too had a card sent to my old address, and because I have a Post Office redirection set up, it had my new address on a sticky label.
To be honest, I really thought that it was a parcel, so I naively phoned the number on the card, and asked them to redeliver it.
Little did I know what I was letting myself in for.
Does anybody know of any way to stop these THUGS!!!! from hassling me? If so, please let me know.
Thanx
 
 

mish1953

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Post by mish1953 » Sat Aug 18, 2007 11:19 am
Just a point about NI numbers ..

This is from ....

http://www.direct.gov.uk/en/MoneyTaxAndBenefits/Taxes/
BeginnersGuideToTax/DG_4015904

The only people you should ever give your NI number to are:

HM Revenue & Customs (HMRC)
your employer
Jobcentre Plus, if you claim Jobseeker's Allowance
your local council, if you claim Housing Benefit
Entitlement to many benefits depends on your National Insurance contribution record (see 'Benefits that depend on NICs' below) so it's very important not to give your number to anyone else.

You will also be required to provide your NI number if you open an Individual Savings Account (ISA).

This is your UNIQUE number.. it is used by immegrants for identity theft, by toerags trying to use your account details ..

There should be NO reason to give it to a recovery agency .

ex National Insurance Inspector
Mish
Early Discharge is not an illness !
 
 

bigcol

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Post by bigcol » Thu Aug 30, 2007 11:00 am
Hi, Its me again.
I have had 6 phone calls from both 3 and HFO, one of which was threatening to say the least. He shouted at me down the phone about my sorting this out in court.
I have taken to cutting them off if they ring. I have refused to speak to them, as I have no evidence to keep. I have expressly informed them that the only way I will deal with them is in writing.
If anyone out there knows of a foolproof way to stop this harrassment, please let me know. It is really getting me down now.
 
 

mikebdomain

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Post by mikebdomain » Thu Aug 30, 2007 11:53 am
Something we always suggest....

Letter to debt collector

Copy of letter to use if debt has been purchased by a debt-buyer. Enclose a £1 postal order in payment of the statutory fee and send by Recorded Delivery. They have 12 (working) days to respond. If they don't supply it within 30 days, they've committed a criminal offence. Report them to your local Trading Standards office.
------------------------------------------------------------------
I do not acknowledge ANY debt to your company. I require you to supply the following documentation before I will correspond further on this matter.

1. You must supply me with a true copy of the alleged agreement you refer to. This is my right under your obligation to supply a copy of the agreement under the legislation contained within s.78 (1) Consumer Credit Act 1974 (s.77 (1) for fixed sum credit) - your obligation also extends to providing a statement of account. I enclose a £1 postal order in payment of the statutory fee, PO Serial Number xxxxx.

2. A signed true copy of the deed of assignment of the above referenced agreement that you allege exists.

3. You are notified that you are obliged to supply these documents, whether you are the original creditor or not under S189 of the CCA 1974.

Non-compliance with my request is a criminal offence under the above Act and will result in a report being submitted to the relevant statutory authorities.

As you are aware, a credit agreement that is not properly documented and signed by the customer is totally unenforceable under the CCA and therefore is a complete defence to any court claim that is issued.

Take note at this stage, that any legal action you may contemplate will be both vigorously defended and contested.


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bigcol

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Post by bigcol » Thu Aug 30, 2007 2:11 pm
Thanx for that Mike, I will give it a try.
I will kep you posted.
Cheers
Colin
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