Following on from the capital one saga a few weeks ago. I have just returned from taking my daughter to a Good Friday workshop, to answer a ringing phone. The call was from MBNA, the person told me she was not from a call centre but from customer services and they had never been contacted from myself or Mel's team. I know this is a lie as I received a letter from MBNA within a week of the information being sent to creditors. The letter was really nice and offered a chance to pay off my debt at a considerably lower rate than which I owe (if only I had the cash to take them up on their offer). I relayed all this to the lady on the phone and four times she said I have not made a payment and they know nothing about our application for an IVA. I repeated myself, to which she snarled "Tell your IP to get in touch so that your account can be put right". I then started to reply I don't understand as she promptly slammed the phone down. How can these people be so rude? I was not aggressive in anyway (and would not be so)assertive, yes.
I wonder how many more calls will come?
[:)]On the plus side I now have my proposal which I have read and just need to sign and send it back to Mel. I spoke to Mel last week and for any others starting out I cannot stress how lovely and reassuring it is to actually speak to your IP so you become a real person and they can know your situation, you are not a reference number. Mel was lovely as have been Tina, Angela and Tom who are in her team all have been professional and supportive but most of all non-judgemental so important as I certainly know what a fool I have been, I need support not I told you so. Mel's team certainly make you feel that you are there only client and are always there to answer any queries you may have so important in my opinion.
Happy Easter everyone..... Lets hope the phone's stay quiet for all of us that aren't quite there yet with an approved IVA.
We came with nothing, we leave with nothing.
