Hi there!
We are sorry to hear that you experienced some concerns with posting your information to Debt Movement. We currently have two offices, one in Manchester at the Marsland House/building and one in Belfast at the Lanyon Building, which is why your post may have been redirected to Belfast. Most of our agents are still working remotely therefore, it may take some time for our admin team to get through the documentation coming through the post, which is why we encourage using your portal or email.
Furthermore, when making F&F settlement offer, the process is a bit lengthy as it can take up to 2 to 3 months to complete in its entirety, as a variation is required. This is inclusive of a meeting with your creditors who make the final decision whether to accept the offer or not.
There are different processes that take place within a variation, however; you will be communicated with at each stage of the process. With that being said, you will only receive confirmation of whether or not your F&F settlement was accepted after your Meeting of Creditors (MOC), to which you will be contacted to discuss the outcome of the meeting.