Well, I decided, on the advice of my eldest, to ring and speak to a supervisor. Couldn't have been nicer!! She said that she was going to get the file updated with the information and that should be the end of it.....why am I not 100% confident??
Anyway, I requested that the call be pulled, listened to and then to contact me to tell me their opinion of it. I know they won't comment on the action, if any, is taken but at least they will have it brought to their attention.
You never know, that advisor might be in our position sometime in the future and get through to someone as helpful as he was.........
It's nice to be back......