I am planing to open an IVA company

[pbeck]

I don't know if it's a wind up or not, but it's certainly someone whose English is not quite up to scratch !

[LoneRanger]

Will watch this thread with interest.... [:)]

[kallis3]

It will be interesting to see if he posts again.

[Kazzy E]

Hi nauman.a - Do you have qualifications in this field? Sounds to me like you may need to look into financial training before you would be able to start an IVA business? This can take years. Kazzy

[nauman.a]

phew... many thanks for your replies ... I didn't know that u got to have an A+ in English b4 u start any business... quite interesting...

Well I feel bullied after posting a simple question, rather being helped or advised...

To all who think it is a wind up; I am running a call centre business in partnership back in Pakistan and we are running similar sort of campaigns in other courtiers. To branch out my business while living here, I thought of getting IVA campaigns or starting own IVA firm by hiring IVA practitioners. So if anyone can give us a sincere and honest advice like Ms. Melanie Giles and Mr. Phil Beck’s first post, it would be much appreciated...


Many Thanks,
Nauman Awan

[pbeck]

Nauman

OK now you've told us a little bit more about yourself so we know your angle on things.

As I mentioned before there are many IVA companies and market conditions are getting very tough. In my view for further entrants into this marketplace to be successful they will already need to have substantial relevant experience and a business model that will work well. Although running a call centre from Pakistan may be good for generating leads which may or may not result in IVAs, this is a completely different type of business from that of actually putting forward and running the IVAs. I am not aware of any other providers who manage their IVAs from overseas locations.

[MelanieGiles]

The use of foreign call centres to generate IVA business is generally frowned upon within the insolvency profession, although I gather that some firms are generating business in this manner.

[Viki.W]

Nauman, just out of interest, how would you approach potential leads? Would you telephone numbers at random offering your services? I'm genuinely interested (no bullying!)

[kallis3]

Nauman, you must forgive us if we appear cynical sometimes on this site.

It's just that often we get spammers posting on here who appear to be genuine, but are mostly trying to make money out of others peoples misery.

No one is saying that you need an A+ in English, but if you were to use centres in Pakistan, then your operators would need to be able to understand the different regional accents in the UK, similarly, e find it difficult to understand foreign accents. I often find that this is the case with overseas call centres which usually ends up with two people who do not understand each other and it is a very frustrating phone call!

[LoneRanger]

I would have to agree.

I was with Payplan during my DMP, which was fine until i needed to contact them. Usually couldnt get through to them on the phone so would send an email. This would usually result in them phoning me back and the majority ofthe time was an interantional number. To say the least the calls were very frustrating. The fact that dealing with different people during every call did not make it any easier. Small UK based companies are the way ahead.

[MelanieGiles]

I think that Payplan use a Portugese call centre - but I could be mistaken.

[spla]

i agree with ladyh weve all had press 5 fun havent we

[Skippy]

From what I remember from other posts I think you're right Melanie. To be honest, I prefer to deal with companies with UK call centres. We've had all sorts of problems with BT due to a lack of understanding, so for something as life changing as an IVA I would like to know that there wasn't a language barrier.

I hope no-one takes this as me being rascist, because that's not what I mean!

Also, I wouldn't like to deal with a company who were touting for business from a call centre, whether they were UK based or not. As I said, an IVA is something life changing, that shouldn't be dealt with by someone who has called on the off chance you might owe money!

[kallis3]

I agree Skippy. I wouldn't deal with anyone who cold called me, be it for an IVA or anything else.

I prefer to do a little research or go on recommendation before making that decision.

[TheMatrix]

Not another press 5 company start up. Just getting fed up of all those calls. Please leave us alone.