font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by MelanieGiles
No-one can insist that you use one particular firm to process these claims. If you want to do the work yourself, then this is entirely your prerogative
Errr, I have been told in no uncertain terms that I had to use my IVA co's chosen PPI management company and that doing it myself was not an option. I have also been told, while going through the PPI process, that I can not do anything to expedite the process - if any of the creditors' PPI departments contact me, I am not allowed to speak to them and must refer them to the PPI company.
I was contacted a couple of months ago by 'my' PPI handler who wanted to know when, why etc I had taken out a loan so that he could ascertain my employment status at the time etc as part of my claim so they could go back to the creditor to claim the PPI bsck. He couldn't give me any information on: how much the loan was for, when it was taken out etc.
Without knowing when it was, I can't give my employement status - it could have been literally anything from full time employed, part time employed, unemployed, student, self employed or on maternity... he was grasping at straws "err, well is it within the last 5 years?" - no mate, but only because I have been in the IVA almost that long; it's also not more than 12 years ago... other than that, you have a 7 year window, feel free to narrow it down.
My partner, on the other hand, took a call from his former bank's PPI department who said when, how much and why his loan was taken out, he was able to answer the questions fully and factually and his PPI has now been processed! Yet my PPI handler is insisting that I can't speak to them yet can't give me the information needed to answer the questions!
As with so many people, the end of my IVA is in sight but my completion certificate is a distant dream because of the PPI which has so far taken 13 months with no end in sight!