It turned out that the original solicitor had left the company without handing the file over and it just sat there without being looked at! Todays conversation went like this:
Our solicitor: We understand Mr X has paid his deposit.
Their solicitor: Has he?
Ours: Apparently so. Can you check if the money has been received?
Theirs (when they ring back): Yes it's been paid but we haven't received it yet.
Ours: Do you know how it was paid?
Theirs: No.
Ours: Can you find out?
Theirs: No.
How's that for customer service?!?
Yesterday is history, tomorrow is a mystery, today is the present - a gift to make the most of.
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http://skippy13.blogs.iva.co.uk/